UNSPSC 43233700: System management software

Specialized software to manage activities across IT systems, evaluating capacity, user activities, software inventory and installation, server availability, and virus or malware protection. Provides the tools and process for controlling and monitoring computer networks, including: operating systems, applications, network devices, security measures, mainframes, access control systems, web services and databases.

Includes configuration and change management, asset management, performance and fault detection management, workflow and output management, data backup and storage management, etc. Also called enterprise system management software, management software, systems management tools, infrastructure software and system management tools.

UNSPSC 43233700 System management software is a Class code encompassing enterprise software platforms that state and local governments deploy to manage IT operations, administrative workflows, service delivery, and compliance across organizational functions. Recent state and local solicitations under this code reflect demand for integrated management platforms spanning IT service management (ITSM), student information systems, facility and asset management, billing operations, and specialized domain applications. Valencia College in Florida is conducting RFIs for an IT Service Management and Customer Service Management platform to support incident management, asset management, and project delivery with AI-powered features, and for an accessibility remediation solution to ensure compliance with WCAG 2.2 AA standards across digital content. Hillsborough County Public Schools has posted sole-source notices for ChildPlus Head Start management software, Curriculum Associates' Ellevation platform for English Language Learner tracking, and Nutrislice meal management and ordering systems, each serving specialized operational niches within K-12 and early childhood education. The Orlando Utilities Commission issued an RFP for a comprehensive ITSM platform supporting 2,000 end users and 200 IT agents across incident, change, problem, and asset management. Buyers include independent school districts, county public school systems, community colleges, municipal utilities, state departments, and county governments, with Hillsborough County Public Schools appearing repeatedly as a significant purchaser across multiple specialized software domains.

The code shows activity concentrated in Florida, Georgia, Texas, and Oregon, with scattered procurement across California, Maryland, Connecticut, Wisconsin, South Carolina, and Illinois. Recent opportunities span competitive RFPs, RFIs for market research, and sole-source notices. Valencia College (Florida) issued RFI 202605 for ITSM and CSM platforms with an RFI response deadline of August 26, 2025, and RFI 202612 for accessibility remediation with a response date of September 3, 2025. Hillsborough County Public Schools posted multiple sole-source notices for ChildPlus (due August 29, 2025, and July 27, 2026), Ellevation (due June 11, 2026), and Nutrislice (due June 25, 2026), each following Florida's seven-business-day posting window for sole-source challenges. The Orlando Utilities Commission's RFP PR8908 for ITSM platform solutions carries a proposal deadline of January 15, 2026. The City of Palo Alto's RFP 195677 for permitting and land management software closed November 11, 2025 at 3:00 p.m. PST with anticipated go-live in September 2027. The Texas A&M University System's RFP RELL-27-270 for a hazardous weather notification system is due November 20, 2026 with a mandatory pre-proposal meeting on October 27, 2026. Activity shows no pronounced concentration among a single issuing body, though school districts and municipal utilities emerge as repeat buyers of specialized management platforms aligned to their operational missions.