SLCo Enhancements, Maintenance and Hosting of UWITS System - RFI

Salt Lake County's Division of Contracts and Procurement has issued a Request for Information (RFI) regarding a proposed standardization sole source procurement for enhancements, maintenance, and hosting services of the Utah Web Infrastructure for Treatment Services (UWITS) system. The procuring jurisdiction is Salt Lake County, with Salt Lake City also identified within the opportunity. The primary deliverable is the continuation of comprehensive support services for the UWITS platform, including system enhancements, ongoing maintenance, and cloud hosting infrastructure. Key objectives include preserving the operational continuity of the system that serves behavioral health treatment services across multiple state and county entities, maintaining system security and integrations, and sustaining cost-sharing benefits through the Behavioral Health Client Council partnership. The required qualifications center on demonstrated expertise with the UWITS/WITS platform architecture, codebase, and integrations, with the vendor needing to possess complete technical knowledge accumulated since the system's development in 2004. The evaluation criteria emphasize the vendor's ability to manage code maintenance, support individual jurisdictional customizations, and provide reliable hosting services to 35 existing state and county clients. The RFI comment period runs through March 10, 2026, at 1:00 PM Mountain Time, with inquiries directed to Bibi Whitehead at bwhitehead@saltlakecounty.gov; comments must not be submitted through the Utah Public Procurement Place.

This procurement is structured as a standardization sole source request, which restricts competition to FEI.com, Inc., the incumbent vendor and original developer and architect of the UWITS platform since 2004. FEI Systems currently provides WITS services across 35 state and county entities and is positioned as the sole viable vendor due to their exclusive knowledge of the system's complete technical architecture, integrations, and codebase. The justification for sole source procurement emphasizes that transitioning to another vendor would incur substantial costs and operational risks, including infrastructure modifications, security reconfiguration, and potential loss of collaborative benefits through the Behavioral Health Client Council partnership. The proposed contract term is six years with an estimated annual cost of approximately $465,920. All documents submitted in response to this RFI will be treated as protected records under the Utah Governmental Records and Access Management Act (GRAMA) until contract execution or two years from the RFI issue date of March 4, 2026. No set-aside designations for disadvantaged enterprises or restrictions on organization types are identified in this sole source procurement opportunity.