UNSPSC 43233701: Enterprise system management software

Specialized software to manage activities across enterprise IT systems, evaluating capacity, user activities, software inventory and installation, server availability, and virus or malware protection. Provides the tools and process for controlling and monitoring computer networks, including: operating systems, applications, network devices, security measures, mainframes, access control systems, web services and databases.

UNSPSC 43233701 Enterprise system management software is a Commodity code encompassing IT Service Management platforms, accessibility remediation solutions, student data management systems, library systems, assessment platforms, and specialized operational software that state and local governments procure to automate service delivery, manage organizational workflows, and support compliance. State and local procurement under this code reflects a broad mix of issuing bodies—school districts (particularly Hillsborough County Public Schools in Florida), colleges and universities, cities, counties, transit authorities, and state agencies—each acquiring software solutions tailored to distinct operational needs. Recent solicitations show school districts acquiring ChildPlus Head Start management software, library systems, student assessment platforms, and Title I budgeting tools; colleges seeking IT Service Management platforms and accessibility remediation solutions; cities and utilities procuring billing systems, CAD/AVL dispatch systems, FOIA management software, and customer information systems; and public safety and emergency management agencies requesting E911 community engagement systems, promotional testing platforms, and emergency dispatch solutions. The geographic spread of recent activity spans Florida (Valencia College RFIs for ITSM and accessibility solutions; Hillsborough County Public Schools sole-source notices for ChildPlus, Nutrislice, and Curriculum Associates ELLevation), Texas (State of Texas JAMS scheduling subscription; Employees Retirement System of Texas Form 1099-R transmission software; Northside Independent School District K-12 assessment platform RFI), Georgia (Gwinnett County E911 engagement system and Atlanta Fire Rescue Department promotional testing services), California (Orange County digital development services and social media management platform), and additional states including Oregon, Connecticut, South Carolina, Utah, Wisconsin, Virginia, Illinois, Ohio, and Mississippi.

Representative recent opportunities illustrate the code's scope and current demand. Valencia College (Florida) issued a Request for Information (posted October 19, 2026, due August 26, 2025) for an IT Service Management and Customer Service Management platform to support service delivery, asset management, incident management, and project management with AI-powered chatbot integration, requiring 60 functional and non-functional requirements responses, comprehensive security documentation, and implementation strategies. Hillsborough County Public Schools has posted multiple sole-source Notices of Intent to Purchase: ChildPlus Management Software (solicitations 25450SSDDST and 26316SSDDST, posted October 19, 2026, due August 29 and July 27, 2025 respectively) for Head Start program data management; Curriculum Associates ELLevation (26240SSDEST, posted October 19, 2026, due June 11, 2026) for English Language Learner data tracking and compliance documentation; and Nutrislice Digital Signage and Menus Pro (20077SSDDST, posted October 19, 2026, due June 25, 2026) for school nutrition services integration with the district's meal management system. The City of Augusta, Georgia requested proposals for a utilities billing Customer Information System (RFP 26-275, posted July 24, 2026, due August 26, 2026) serving 75,000 customer accounts with integration to Itron Temetra AMI, Cityworks, and ArcGIS platforms. The City of Tucson issued a cooperative purchasing solicitation for enterprise AI chatbot and service automation solutions across city departments (posted July 24, 2026, due July 23, 2026) with an estimated $25 million annual nationwide purchasing volume through Axia Cooperative. These opportunities reflect heavy demand from K-12 and higher education for specialized operational software, significant activity in utility billing and customer service platforms, and growing investment in AI-powered service automation and accessibility solutions across jurisdictions.