NIGP 95823: Computer Management Services

NIGP 95823 Computer Management Services, an Item code, encompasses the suite of managed IT operations, service desk support, and systems administration that state and local governments deploy to keep distributed computing environments functioning at scale—from front-line help desk intake through infrastructure monitoring, endpoint management, and compliance-driven security operations. Recent solicitations show state agencies and municipalities purchasing comprehensive managed services covering Level 1 and Level 2 technical support, 24/7 service desk operations, cybersecurity and backup infrastructure, device and asset lifecycle management, and strategic technology consulting on fixed-cost or hourly-labor bases, often bundled with phone system coordination and disaster-recovery capabilities. The Texas Health and Human Services Commission solicited 52 managed-services staff across two tiers (Enterprise Service Desk and Deskside Support) with 36-month terms; Santa Monica requested fully staffed 24/7 service desk with ITIL compliance and ServiceNow integration; Haralson County (Georgia) and multiple other county and municipal procurement offices pursued three-year fixed-cost managed services contracts combining IT support, cybersecurity, backup and disaster recovery, and wireless and phone coordination; and the State of Maryland's statewide cybersecurity resources RFP structured a ten-year, multiple-award contract with hourly labor pricing across three functional areas (Oversight and Governance, Architecture/Engineering/Implementation, Protection and Defense). Issuing bodies span state IT procurement offices, county commissioners' boards, municipal purchasing departments, transit authorities, school districts, and independent special-purpose districts—with repeat activity from Texas state agencies (HHSC, DIR), state IT departments (Maryland, Missouri, Oregon, California), and municipal procurement offices across Florida, Georgia, California, and beyond.

Activity concentrates in Texas, California, Georgia, Maryland, Missouri, and Florida, with particular density in municipal and county procurement offices pursuing local managed services and regional agencies (transit authorities, water agencies, school districts) acquiring enterprise IT platforms. Representative recent opportunities include Texas HHSC's RFO HHS0017021 for Service Desk and Deskside Support Services (52 positions, three-year term plus two optional extensions, proposals due November 3, 2026); the City of Santa Monica's RFP 473 for 24x7 Service Desk (three-year initial term plus two optional one-year renewals, proposals due October 19, 2026); Haralson County's PE77686NONST2027000000014 for IT Managed Services (three-year contract beginning January 1, 2027, sealed proposals due October 27, 2026); the State of Maryland's RFP BPM057598 for Statewide Cybersecurity Resources (multiple-award indefinite-quantity contract with up to six awards across three functional areas, proposals due October 2, 2026); and Texas DIR's cooperative contract COOP2026SOL-00009 for End-User IT Outsourcing Services (indefinite-quantity master cooperative contract with no minimum guarantees, responses due October 20, 2026). Evaluation weightings emphasize experience and past performance, technical proposal quality, cost, and value-add services; many procurements impose mandatory cybersecurity insurance ($1 million to $5 million coverage), compliance with NIST 800-53 or ISO 27001 standards, and service-level agreements with 99.5% to 99.9% uptime commitments. Set-asides and preferences vary by state: Texas emphasizes Veteran Heroes United in Business (VetHUB) participation and subcontracting plans; Maryland applies MBE (15%) and VSBE (3%) subcontracting goals; California offers Small Business Preference, DVBE incentives, and TACPA preferences. Activity remains robust through Q4 2026 and into 2027 with strong geographic and jurisdictional distribution.