NIGP 95823: Computer Management Services

NIGP 95823 Computer Management Services, an Item code, encompasses the maintenance, administration, monitoring, and strategic support of enterprise IT infrastructure, cloud environments, and end-user computing devices for state and local agencies. Recent solicitations reflect work spanning e-learning platform administration (Utah's B2B training system), comprehensive workstation management for 55,000 state employees (Texas HHS), managed IT services for regional communications authorities (LA-RICS), and digital privacy protection for sensitive personnel (Florida DCF), alongside larger implementations in education technology, aging services systems, and law enforcement dispatch. Issuing bodies include state health and human services departments, regional special-purpose authorities, school districts, county governments, and municipal agencies, with repeat activity from Texas agencies (HHSC, TWC, Railroad Commission) and education procurement offices seeking multi-year managed services contracts. Geographic concentration appears heaviest in Texas, California, Florida, Washington, and Massachusetts, with activity also visible in Utah, Georgia, Michigan, and Kentucky.

State and local governments are actively procuring Computer Management Services through multiple notice types. The Texas HHS Commission issued an RFO on June 30, 2026, (response due July 7, 2026) for Workstation Management Services supporting approximately 55,000 agency staff and computing devices statewide, with historical compensation near $5 million annually and evaluation weighting 40 percent cost against 60 percent experience and narrative proposal. The Washington Office of Superintendent of Public Instruction solicited an enterprise IEP platform through RFP No. 2026-20 (due June 30, 2026) serving 150,000 students across 300+ school districts and ESDs, with point-based scoring across technical, user experience, management, financial, and interview components. The Los Angeles Regional Interoperable Communications System Authority posted an IFB for Managed IT Services (due August 11, 2026) supporting approximately 30 users running Microsoft 365, with mandatory bidder's conference on July 14, 2026. The Utah Division of Purchasing solicited statements of qualifications for a B2B e-learning platform administrator (due July 20, 2026) on a direct-negotiation basis under design professional service provider code, with one-year funding of $30,400 and optional four one-year renewals. The University of Texas Health Science Center at San Antonio issued RFP 745-26-P33 (due April 3, 2026) for an AI Governance and Monitoring Platform with mandatory HUB subcontracting plan and TX-RAMP certification requirements, evaluated on 60/40 non-cost/cost weighting. Contract terms typically span three to five years with optional renewals held at procuring agency discretion, with insurance requirements ranging from $1 million general liability and $2 million errors and omissions for smaller implementations to $10 million cyber liability for healthcare and higher-education platforms. Procurement approaches vary from best-value RFPs with technical scoring gates to RFOs with experience-based ranking and direct negotiation, with several jurisdictions requiring pre-bid conferences, Q&A cycles, and mandatory vendor certifications including cybersecurity compliance (NIST, TX-RAMP, FedRAMP), accessibility (WCAG), and set-asides for HUB, MBE, WBE, or VetHUB participation where applicable.