Risk Management Information System (RMIS)

The City of Bowling Green, Kentucky is requesting proposals for a Risk Management Information System (RMIS) with proposal due September 2, 2026. The procurement seeks a comprehensive RMIS solution focused on incident and claims management modules, with capability to add modules over time.

The core technical and functional requirements include hosting options on premises or cloud-based with 99.9% uptime commitment, two-factor authentication, mobile accessibility, and Active Directory integration. Public-facing portals must meet ADA WCAG 2.1 Level AA compliance. The system must support incident management, claims management across multiple claim types, Kentucky-specific workers' compensation forms, employee and asset import, document management with version control, and configurable workflows with notifications. Reporting capabilities must include OSHA compliance reporting. Vendors must store data in the United States and disclose any data breach history.

Support infrastructure requirements include toll-free support lines and no-cost training resources (knowledge bases, training documentation, and recorded webinars). Vendors will respond to a detailed 70-question evaluation addressing company background, implementation and deployment capabilities, technical features, functionality, and reporting capabilities. The evaluation document (1-RMIS Functionality.docx) specifies the detailed questionnaire and scoring framework. No contract value, contract term, or incumbent is identified in the source materials. Questions are due by September 2, 2026.