Caller Name Optimization Services

The Texas Workforce Commission (TWC) has issued an Invitation for Bids (IFB) number 3202600116 for Caller Name Optimization (CNO) Services, seeking a comprehensive solution to monitor and protect brand telecommunications interactions. The primary objectives include spam tag mitigation, preventing calls from being blocked by major wireless carriers, managing caller names across a minimum of 850 service providers, and implementing brand protection mechanisms. Required service deliverables encompass standardized calling name registrations, on-demand name changes within 15 minutes, Do-Not-Originate functionality to prevent spoofing, and real-time monitoring with unusual activity alerts. Bidders must provide caller ID authentication, branded call display capabilities, and robust spoofed call protection services. The solicitation requires electronic bid submission to VendorProposals@TWC.TEXAS.GOV by December 16, 2025, at 10:00 a.m. Central Time, with bidders mandated to complete Form 1 (Execution of Bid), Form 3 (Financial Questionnaire), and Form 4 (Substitute W-9 and Direct Deposit Form). The initial contract term is one year from the fully executed date, with TWC retaining an option to renew for four additional one-year terms.

The procurement does not include specific HUB (Historically Underutilized Business) subcontracting opportunities, and no set-aside designations are specified for disadvantaged enterprises. Bidders must have an Employer Identification Number (EIN) prior to contract award and disclose any potential financial interests in proposed subcontractors. The contract will be awarded to a single successful bidder, with no guaranteed volume or compensation commitments. Pricing must remain firm throughout the contract term, with all-inclusive costs and no additional reimbursements for incidental expenses. Potential liquidated damages of up to 2 percent of total service costs may be assessed for non-performance, with a 10-day cure period. While specific budget ranges are not explicitly detailed, bidders must submit comprehensive monthly and annual pricing using the required Form 2 - Cost Proposal format. The contract is contingent upon continued legislative funding availability, and TWC reserves the right to cancel, make partial awards, or decline awards at its sole discretion.