UNSPSC 81111700: Management information systems MIS

UNSPSC 81111700 Management Information Systems (MIS) is a Class code covering service desk, help desk, and IT support infrastructure work that state and local governments procure to staff and operate first-line and escalated technical support operations. The code encompasses staffed service desks serving end users across government enterprises, managed IT support operations with on-site and remote components, phone-based technical support tiers, incident and request management through ticketing systems such as ServiceNow, and deskside support for hardware troubleshooting and user assistance. Recent state and local activity shows demand across service desk staffing, managed help desk operations, desktop support, IT asset lifecycle management, and full-suite managed IT services integrating help desk with network and security operations centers. Issuing bodies span state health and human services agencies, regional transit authorities, cities, counties, and school districts. The Texas Health and Human Services Commission has posted two recent opportunities under this family: a Service Desk and Deskside Support Services RFO (HHS0017021, due November 3, 2026) requiring 52 managed-services staff across Enterprise Service Desk and deskside support tiers with 36-month initial term plus two optional 12-month extensions, and a Workstation Management Services RFO (HHS0016620) covering account management, repair, and extended warranty services for approximately 55,000 agency staff and devices statewide. Other recent solicitors include the City of Santa Monica (24x7 Service Desk RFP, due October 19, 2026), Haralson County Board of Commissioners in Georgia (IT Managed Services RFP, due October 27, 2026), and the Los Angeles Regional Interoperable Communications System Authority (Managed IT Services IFB, due August 11, 2026 with mandatory July 14, 2026 bidder conference).

Geographic activity clusters in Texas (Houston, Austin), Georgia, California, and Florida, with secondary activity in Connecticut, Washington, Michigan, and Oregon. Representative recent opportunities detail concrete service-desk and support-operations work: the Texas HHSC Service Desk RFO seeks on-site and remote support specialists with A+ and ITIL certifications serving the Enterprise Service Desk, DFPS Service Desk, and TIERS support functions, with staffing compliance penalties (85% minimum monthly), liquidated damages of $100–$200 per business day for performance failures, and evaluation on 35% Experience, 30% Narrative, and 35% Cost; the Santa Monica 24x7 Service Desk RFP (due October 19, 2026) requires fully staffed Level 1 and Level 2 incident and service request intake through ServiceNow, on-call key-systems response, Network Operations Center monitoring, and SLAs including 5-minute response for Priority 1 critical incidents, 95% monthly SLA compliance, and 90% first-contact resolution, with pricing submitted as firm-fixed monthly recurring charges over a five-year initial term plus two optional one-year renewals; and Haralson County's IT Managed Services RFP (due October 27, 2026) requires fixed-cost managed support for 165 endpoints, 2 physical and 8 virtual servers, cybersecurity services, backup and disaster recovery with 24–48-hour server restoration windows, and wireless and phone coordination, evaluated with heavy weighting on GCIC certification (x 10 multiplier) and comprehensive security solutions (x 8 multiplier). Contract terms typically run three to five years with optional renewals. Insurance requirements across opportunities include general liability ($1–2 million), technology errors and omissions ($2–5 million), and cyber liability ($5 million) when specified.