NIGP 958: Management and Operation Services

NIGP 958 Management And Operation Services, a Class code, encompasses organizational assessments, operational audits, process improvement consulting, program evaluation, and strategic planning services that state and local governments procure to evaluate and enhance departmental or agency performance. Recent solicitations show municipalities and counties using this code to assess Parks and Recreation operations, permit processing efficiency, emergency shelter administration, homeless services coordination, and specialized programs from victim-witness assistance to substance use disorder treatment. State and local issuing bodies include city planning departments, county executive offices, municipal water districts, county health agencies, and transit authorities; activity appears concentrated among large counties in California, with notable recent solicitations from San Mateo County (permit entitlement and private defender evaluation), Orange County (emergency shelter and coordinated entry), and cities including Santa Cruz and Alameda, alongside state-level work in Delaware, Utah, and Massachusetts.

Representative recent opportunities include the City of Santa Cruz Parks and Recreation Department Organizational Assessment (RFP PR0314, due July 17, 2026) seeking qualified consultants with documented experience completing five similar assessments for California municipal parks departments, the San Mateo County Executive's Office Permit Entitlement Blue Ribbon Task Force facilitation (RFP 2026RFP00593, due August 3, 2026) offering a local-business preference and requesting a facilitator to lead operational and process assessment with SWOT analysis and Lean Process Improvement development over three years, and the Orange County Transportation Authority Operator Assault Prevention Program Assessment (RFP 250180, due March 10, 2026) for $125,000 conducting benchmarking against five comparable transit agencies and delivering a comprehensive strategic recommendations report. Delaware's Division of Public Health is establishing an open and continuous consulting pool across seventeen service categories including policy, governance, process improvement, program evaluation, and organizational assessment (RFP HSS27006, due September 15, 2026), while the Housing Authority of the City of Alameda is creating a multi-vendor consultant pool across nine specialty areas including organizational consulting and moving-to-work program expertise (RFP 2026RFPAS005, due August 10, 2026). Geographic spread spans California (dominant recent activity), Texas, Delaware, Massachusetts, Utah, and Florida, with evident repeat buyers among large county health agencies and municipal government executives seeking performance evaluation and operational redesign services on three- to five-year frameworks.