IT Managed Services

Haralson County Board of Commissioners is requesting proposals for outsourced IT managed services, cybersecurity, and phone service coordination under a three-year contract beginning January 1, 2027, with sealed proposals due October 27, 2026 at 12:00 PM EST and a mandatory vendor meeting on October 2, 2026 at 1:00 PM EST.

The scope encompasses fixed IT support and maintenance with minimum weekly on-site presence; comprehensive cybersecurity including managed endpoint security, URL/DNS filtering, security awareness training, simulated phishing campaigns, external penetration testing, and anomalous activity detection; comprehensive backup and disaster recovery with encryption at rest and in transit, replicated data copies, server restoration within 24–48 hours (8 hours for single servers), and routine backup testing; technology strategy planning and solution design; secure wireless maintenance; IT policy development and implementation planning; hardware lifecycle management and software licensing oversight; architectural documentation; GCIC certification for criminal justice agency access; and coordinated support with the county's designated phone provider. The awardee must integrate with the county's existing environment of 165 user endpoints, 2 ProxMox physical host servers, 8 virtual servers, Microsoft Business Premium/Business Standard/Exchange Online email across approximately 269 users, Veeam BCDR and Datto workstation backups, redundant Fortigate 100F firewalls, Cisco Meraki wireless access points, and redundant fiber connectivity. The county currently requires approximately 60 hours of IT support monthly.

The proposal must be fixed-cost with exceptions only for large or unplanned projects; sealed bids only; no email submissions accepted. Questions are due October 6, 2026, with answers provided by October 16, 2026; intent to respond is due October 16. Evaluation criteria include industry expertise and experience, customer service quality, relevant previous experience, GCIC-certified account management, reporting capabilities, financial considerations, creative value-add solutions, and backup/business continuity/disaster recovery planning. Julia Watson, County Clerk, is the RFP coordinator at (770) 646-2002 or juliawatson@haralsoncountyga.gov.