Outage Management System (OMS) and Field Operations Solution

The State of Florida's Department of Management Services, on behalf of the Florida Public Utilities Commission and public utility agencies throughout Florida, has issued a Request for Proposal (RFP) for an integrated Outage Management System (OMS) and Field Operations Solution. The procurement, which applies to Orange County and participating electric utilities across Florida, seeks a comprehensive solution capable of managing power outages, dispatching field crews, and optimizing utility operations in real-time. The required deliverables include real-time outage tracking, automated crew dispatching, mobile field applications, customer communication capabilities, and seamless integration with existing SCADA and GIS systems. Key objectives encompass supporting utility sizes ranging from small municipal providers to larger regional agencies, with implementation requirements including data migration services, staff training, 24/7 technical support, and customization to accommodate individual utility workflows and Florida-specific regulatory compliance needs. The RFP was posted on March 9, 2026, with a proposal submission deadline of April 3, 2026. A pre-proposal bidders' conference was held prior to the deadline to clarify requirements and address vendor questions. The anticipated contract term includes an initial performance period with options for renewal, allowing participating utilities to benefit from a standardized, multi-agency solution.

This procurement does not include designated small business set-asides, though incumbent performance records may be considered if applicable utilities currently utilize legacy systems. The solution must demonstrate scalability and cost-effectiveness across multiple agencies, with pricing submitted on a per-utility basis that accounts for implementation costs and operational requirements. Funding for the contract derives from participating public utility budgets and operational technology appropriations. While specific award values or budget ranges are not provided in the available documentation, the scope of the procurement—which spans multiple participating utilities across Florida—indicates a substantial contract opportunity. The vendor selected will be responsible for providing comprehensive integration with existing utility infrastructure, ensuring continuity of operations during implementation, and delivering ongoing technical support throughout the contract term.