IT Managed Services

Assabet Valley Collaborative, an educational service agency serving Metrowest and Central Massachusetts, seeks a qualified Managed Service Provider through this Request for Proposals (RFP) for comprehensive IT Managed Services covering a three-year contract term beginning July 1, 2026, through June 30, 2029, with two optional one-year renewal periods extending through June 30, 2031. The procurement requires 24/7 help desk support, server and network monitoring, patch management, cybersecurity services, disaster recovery planning, device deployment, and strategic IT planning across six locations supporting approximately 100 staff and 100 students. Key evaluation criteria include technical approach (20% weight), experience and qualifications (15% weight), service delivery model (15% weight), cybersecurity capabilities (15% weight), staffing and personnel (10% weight), references and past performance (10% weight), and cost (15% weight). Qualified vendors must maintain general liability, professional liability, cyber liability, and workers compensation insurance; pass CORI background checks; and comply with FERPA and Massachusetts data privacy laws. A non-mandatory pre-proposal meeting is scheduled for April 21, 2026, at 11:00 AM via Zoom, with written questions due by April 24, 2026. Proposals must be submitted in two separately sealed envelopes (Non-Price and Price Proposals) by 1:00 PM on May 11, 2026, with ten hard copies and one electronic PDF copy required, and Board award is anticipated for early June 2026.

No set-aside designations or restrictions on organization types responding to this procurement are specified in the available documentation. The organization currently operates a mixed technology environment including Windows PCs, MacBook Airs, approximately 100 Chromebooks, Google Workspace, cloud-based student and financial systems, one primary 2023 server, and multiple network infrastructure components across six sites that the selected vendor must support and integrate with seamlessly. Assabet Valley Collaborative faces key challenges including aging infrastructure at the Orchard Street Academy facility, a mixed device ecosystem, limited internal IT resources, and a need for improved cybersecurity posture and scalable support, all of which the vendor must address through their proposed service delivery model. Vendors must complete and submit mandatory compliance certifications including Tax Compliance Certification, Non-Debarment Certification, Certificate of Non-Collusion, Certificate of Vote (for corporate entities), and Conflict of Interest Certification as part of their sealed proposal package. Additionally, vendors must submit a detailed Corporate Information Form (Attachment A) with company profile details, staffing information, and financial metrics, and provide comprehensive responses to 47 specific evaluation questions (Attachment B) addressing operational processes, technology capabilities, and support services. No specific contract award value or budget range is disclosed in the available procurement documents.