NAICS Code 56142: Telephone Call Centers
NAICS industry
Definition
This industry comprises (1) establishments primarily engaged in answering telephone calls and relaying messages and (2) establishments primarily engaged in providing telemarketing services, such as promoting products or services by telephone; taking orders by telephone, facsimile, email, or other communication modes; and soliciting contributions or providing information by telephone. Telephone call centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise.
Government contracts for this service: PSC R499 Other Professional Services
Code facts
- Part of
-
-
56
-
561
- 5614
-
561
-
56
- Codes under it
- 2
- Contract awards
- 107 In the last 12 months
- Contract obligations
- $1,336,293,171 In FY2025
NAICS codes and definitions come from the U.S. Census Bureau, size standards from the SBA and contract spending from SAM.gov/FPDS.
Contract obligations by fiscal year
| Fiscal year | Obligated |
|---|---|
| FY2027 To date | -$3,400,783 |
| FY2026 | $933,467,779 |
| FY2025 | $1,336,293,171 |
| FY2024 | $1,313,488,399 |
| FY2023 | $1,070,303,441 |
Top contractors by obligations
| Rank | Contractor | Obligated, FY2026–FY2027 | Share |
|---|---|---|---|
| 1 | Maximus Federal Services, Inc. | $675,783,797 | |
| 2 | Peckham Vocational Industries, Inc. | $122,948,870 | |
| 3 | The Bowen Consulting Group. Inc. | $29,686,392 | |
| 4 | Kech Inc. | $18,358,974 | |
| 5 | Fred Hutchinson Cancer Center | $9,030,137 | |
| 6 | Goodwill Industries Of San Antonio Contract Services | $8,209,368 | |
| 7 | Innovation At Work Inc. | $8,172,477 | |
| 8 | Strategic Data Systems, Inc. | $8,103,676 | |
| 9 | National Telecommuting Institute, Inc. | $5,463,971 | |
| 10 | Leidos, Inc. | $3,840,591 |
See the full FY2025 ranking of NAICS 56142 contractors, by parent company.
Top funding agencies by obligations
| Rank | Agency | Obligated, FY2026–FY2027 | Share |
|---|---|---|---|
| 1 | Department of Health and Human Services | $692,738,754 | |
| 2 | Department of State | $125,176,577 | |
| 3 | Department of Veterans Affairs | $52,872,371 | |
| 4 | Department of the Treasury | $30,479,886 | |
| 5 | Air Force | $9,055,587 | |
| 6 | Department of the Navy | $9,031,680 | |
| 7 | Washington Headquarters Service | $7,782,647 | |
| 8 | Defense Health Agency | $6,436,000 | |
| 9 | Department of Energy | $6,033,833 | |
| 10 | Department of Justice | $5,663,017 |
Top PSC codes by obligations
| Rank | PSC code | Obligated, FY2026–FY2027 | Share |
|---|---|---|---|
| 1 | R499 Other Professional Services | $741,735,136 | |
| 2 |
DA01 IT and Telecom – Business Application/ |
$156,668,831 | |
| 3 | R426 Communications Services | $19,325,815 | |
| 4 | R699 Other Administrative Support Services | $12,885,263 | |
| 5 | DG01 IT and Telecom – Network Support Services (Labor) | $9,594,536 | |
| 6 | U009 Education Services | $9,030,137 | |
| 7 |
7E20 IT and Telecom – End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (HW/ |
$6,033,833 | |
| 8 | R799 Other Management Support Services | $5,493,669 | |
| 9 |
R408 Program Management/ |
$4,841,029 | |
| 10 | R604 Mailing and Distribution Services | $4,766,558 |
Contract obligations by state
| Rank | Place of performance | Obligated, last 12 months | Share |
|---|---|---|---|
| 1 | Virginia | $718,231,737 | |
| 2 | District of Columbia | $135,057,303 | |
| 3 | Maryland | $18,137,477 | |
| 4 | Kentucky | $12,984,669 | |
| 5 | Texas | $10,356,826 | |
| 6 | Washington | $9,091,336 | |
| 7 | Massachusetts | $5,463,971 | |
| 8 | West Virginia | $5,374,305 | |
| 9 | Tennessee | $4,773,777 | |
| 10 | Georgia | $3,648,343 | |
| 11 | New York | $3,617,720 | |
| 12 | California | $2,943,688 | |
| 13 | North Carolina | $1,398,626 | |
| 14 | Alabama | $1,160,805 | |
| 15 | Florida | $959,937 | |
| 16 | Alaska | $908,197 | |
| 17 | Ohio | $886,183 | |
| 18 | Maine | $764,971 | |
| 19 | Pennsylvania | $672,943 | |
| 20 | Louisiana | $449,643 | |
| 21 | Oregon | $227,525 | |
| 22 | Indiana | $167,340 | |
| 23 | Oklahoma | $79,841 | |
| 24 | New Jersey | $69,916 | |
| 25 | Colorado | $53,094 | |
| 26 | Utah | $37,882 | |
| 27 | New Mexico | $33,118 | |
| 28 | South Carolina | $16,077 | |
| 29 | Mississippi | $14,935 | |
| 30 | Michigan | $9,380 | |
| 31 | Arizona | $5,152 | |
| 32 | Kansas | $3,659 | |
| 33 | Missouri | $3,291 | |
| 34 | Nebraska | $2,487 | |
| 35 | Iowa | $1,569 |
Show all 35
Shares are of everything obligated under NAICS 56142 in the last 12 months before deobligations, including work performed abroad or with no place of performance on record.
Contract opportunities
Show 38 more
Latest 48 of 879 listed here. See the rest on GovTribe.
Codes under 56142
| NAICS code | Size standard |
|---|---|
| 561421 Telephone Answering Services | $19 million in average annual receipts |
| 561422 Telemarketing Bureaus and Other Contact Centers | $25.5 million in average annual receipts |
Quick answers
What is NAICS 56142?
NAICS 56142 is Telephone Call Centers, a NAICS industry in NAICS 56, Administrative and Support and Waste Management and Remediation Services.
What codes are under NAICS 56142?
NAICS 56142 has 2 codes under it with their own GovTribe pages: 561421 Telephone Answering Services and 561422 Telemarketing Bureaus and Other Contact Centers.
How much do federal agencies spend under NAICS 56142?
Federal contracts under NAICS 56142 obligated $1,336,293,171 in fiscal year 2025 and $4,650,152,007 in fiscal years 2023 through 2027.
Who are the largest contractors under NAICS 56142?
The contractors with the most obligated under NAICS 56142 in fiscal years 2026 and 2027 are Maximus Federal Services, Inc. ($675,783,797); Peckham Vocational Industries, Inc. ($122,948,870); and The Bowen Consulting Group. Inc. ($29,686,392).
Which agencies buy the most under NAICS 56142?
The agencies that obligated the most under NAICS 56142 in fiscal years 2026 and 2027 are Department of Health and Human Services ($692,738,754), Department of State ($125,176,577) and Department of Veterans Affairs ($52,872,371).
Which PSC codes are used with NAICS 56142?
The PSC codes with the most obligated under NAICS 56142 in fiscal years 2026 and 2027 are R499 Other Professional Services, DA01 IT and Telecom – Business Application/
Where is the work under NAICS 56142 performed?
By place of performance, the states with the most contract obligations under NAICS 56142 over the last 12 months are Virginia ($718,231,737), the District of Columbia ($135,057,303) and Maryland ($18,137,477).
What is the latest contract opportunity under NAICS 56142?
The latest contract opportunity under NAICS 56142 is W912BU27QA002: Notice of Intent to Sole Source - 911 Emergency Dispatch Services, pre-solicitation from ENDIST Philadelphia (USACE), posted November 3, 2026.
On GovTribe
See everything under NAICS 56142
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