Mission Australia After-Hours Answering Service
Closed Solicitation Posted
- Solicitation number
- 19AS2026Q0016
- Agency
-
Department of State
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- Place of performance
- Canberra, Sydney, Melbourne, Perth Australia
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of State seeks an after-hours answering service for Mission Australia, including the U.S. Embassy in Canberra and U.S. Consulates General in Sydney, Melbourne, and Perth, with quotations due July 8, 2026 at 12:00 noon AEST. This is a firm-fixed-price RFQ with no set-aside.
Place of performance is Sydney, NSW, Australia. The contract covers a one-year base period with four optional one-year extensions, for a maximum potential duration of five years. The contractor shall furnish managerial, administrative, and direct labor personnel to field calls from across Australia and internationally after hours, screen calls, provide limited information, resolve non-emergency calls, and direct emergencies to appropriate duty officers. The service must answer calls within three rings, maintain 24-hour coverage on American and Australian holidays, operate 17:00–08:00 AEST on weekdays, and provide continuous coverage Friday afternoon through Monday morning on weekends. Monthly pricing covers 300 in-call activities, dial-in and duty officer call-in number rentals, outgoing call costs, and monthly reports; offerors must separately price per-activity charges for calls beyond 300 monthly and GST.
The contractor must demonstrate Australian business presence or plans to establish an office within 30 days of award, provide SAM registration proof with a valid UEI number, supply three years of relevant past performance references with Australian experience preferred, and hold all required licenses, permits, and insurance. Award will be made to the lowest-priced, acceptable, responsible offeror based on initial quotations without discussions, though discussions may occur with competitors in the competitive range if necessary. The NAICS code is 561421, Telephone Answering Services; PSC is R426, Support–Professional: Communications.
Notice text
2 versions
Update #2 · Latest ·
This is a firm-fixed-price contract for the provision of outside-of-business hours answering services for Mission Australia, including the U.S. Embassy in Canberra, U.S. Consulates General in Sydney, Melbourne, and Perth, and future Mission Australia locations in Brisbane and Adelaide. The answering service shall serve as the first point of contact after hours for the general public seeking to contact any Mission Australia facility. Callers after hours reach an answering machine at U.S. Mission facilities, which directs them to call the answering service in the event of an emergency. The contractor shall furnish managerial, administrative and direct labor personnel to accomplish all work as required in this contract. In general, the answering service will be required to field calls from across Australia and internationally, screen calls, provide limited information to callers, resolve calls that do not meet the threshold for onward forwarding within Australia, and direct emergency calls to the appropriate duty officer(s). Specific definitions of emergencies and information on relevant topics will be provided to the successful offeror and updated on a periodic basis.
Updated to correct dates on SF-1449. Bids due on 8 July 2026, 12noon AEST.
Update #1 ·
This is a firm-fixed-price contract for the provision of outside-of-business hours answering services for Mission Australia, including the U.S. Embassy in Canberra, U.S. Consulates General in Sydney, Melbourne, and Perth, and future Mission Australia locations in Brisbane and Adelaide. The answering service shall serve as the first point of contact after hours for the general public seeking to contact any Mission Australia facility. Callers after hours reach an answering machine at U.S. Mission facilities, which directs them to call the answering service in the event of an emergency. The contractor shall furnish managerial, administrative and direct labor personnel to accomplish all work as required in this contract. In general, the answering service will be required to field calls from across Australia and internationally, screen calls, provide limited information to callers, resolve calls that do not meet the threshold for onward forwarding within Australia, and direct emergency calls to the appropriate duty officer(s). Specific definitions of emergencies and information on relevant topics will be provided to the successful offeror and updated on a periodic basis.
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