R426--FY26 Switchboard Services (B+ OPT4)
Closed Solicitation Posted
This opportunity was awarded. See the award notice from .
- Solicitation number
- 36C24226Q0358
- Agency
- Veterans Integrated Service Network 2 Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- Place of performance
- Northport VA Medical Center 79 Middleville RD Northport, New York 11768, United States
- Points of contact
-
- Clifford S Harrison clifford.harrison@va.gov (718) 584-9000
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 2 seeks switchboard services for Northport VA Medical Center, with proposals due May 6, 2026 at 12:00 PM Eastern Standard Time. The procurement is set-aside for Service-Disabled Veteran-Owned Small Businesses.
Place of performance is 79 Middleville Road, Northport, New York. The contractor will provide 6 Full-Time Equivalent employees (5 operators and 1 supervisor) working 24/7/365 alongside 6 existing government employees across 5 shared workstations, handling an average daily call volume of 700 to 1,200 calls. The Project Manager must be an on-site lead/supervisor; a senior-level FTE operator may serve as dual-hatted Project Manager provided all management, supervision, training, and staffing requirements are fully met and the individual remains an on-site worker. Resumes are required for all proposed positions at proposal submission. Proposals must not exceed 15 pages, formatted in Arial 12-point with regular margins and spacing; resumes and required attachments do not count toward the page limit. All Part IV attachment documents must be submitted as separate standalone documents, not combined. The NAICS code is 561421, Telephone Answering Services; PSC code is R426, Support–Professional: Communications. Vendors must acknowledge receipt of this amendment prior to the response deadline or their offers may be rejected. The contracting officer is Clifford S. Harrison (Clifford.Harrison@va.gov, 718-584-9000 ext. 4680).
Notice text
This notice extends the proposal due date and addresses the questions submitted by the vendors.
Attachments
| File | Type | Posted |
|---|---|---|
| Questions and Answers.pdf | ||
| 36C24226Q0358 0002.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| R426--FY26 Northport Switchboard Services | Award Notice | |
| R426--FY26 Switchboard Services (B+ OPT4) | Solicitation | |
| R426--FY26 Northport Switchboard Services | Solicitation | |
| R426--FY26 Switchboard Services (B+ OPT4) | Pre-Solicitation |
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