R426--Miami VHA Telephone Switchboard Operator Service (VA-26-00030801)
Closed Solicitation Posted
- Solicitation number
- 36C24826Q0971
- Agency
-
Veterans Integrated Service Network 8
Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs, Veterans Integrated Service Network 8, seeks telephone switchboard operator services at the Miami VA Medical Center, with quotes due July 31, 2026. This is an SDVOSB set-aside; only certified SDVOSB vendors registered in the SBA certification database are eligible.
The contractor shall provide eight telephone operators to staff switchboard services across two shifts, seven days per week, including holidays and weekends. Performance begins September 1, 2026. The contract comprises a one-year base period (September 1, 2026 through August 31, 2027) with four optional one-year renewal periods extending through August 31, 2031.
Key responsibilities include receiving and routing incoming calls (averaging 1,200 calls daily on weekdays and 200 on holidays and weekends), responding to operator-assisted calls within 30 seconds, handling emergency calls (STEMI, fire alarms, stroke alerts, suicide crisis), operating paging systems, maintaining incident logs, and alerting VA Police and Security Services.
Contractor personnel must undergo background investigations at the NACI level and obtain PIV identification cards. Place of performance is Miami VA Medical Center. The NAICS code is 561421, Telephone Answering Services; the PSC is R426, Support-Professional: Communications. Invoicing shall be submitted monthly in arrears to the VA Financial Services Center in Austin, Texas. Submit quotes via email to david.henry3@va.gov or by phone at (561) 631-3352.
Notice text
The Department of Veterans Affairs, Network 08 Contracting Office has a requirement for a Telephone Switchboard Operator Services. Includes: Receiving Incoming Calls, Operator-Assisted Calls, Emergency Calls and Alarm Calls consisting of STEMI, Telephone Alarms, Fire Alarms, Stroke Alerts, and Suicide Crisis.
The Product Code is R426 Support, Professional: Communications. The NAICS code for this solicitation is 561421 Telephone Answering Services. This is an SDVOSB Set Aside. All responsible SDVOSB vendors may submit a quotation, which if timely received, shall be considered by this agency. Submit the RFQ, and Quote via email (preferred) to: david.henry3@va.gov. The phone number is (561) 631-3352.
Files
| File | Type | Posted |
|---|---|---|
| 36C24826Q0971.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Solicitation | |
| R426--Miami VHA Telephone Switchboard Operator Service (VA-26-00030801) | Pre-Solicitation |
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