Sources Sought - Nurse Advice/Nurse Triage Telephone Services
Closed Pre-Solicitation Posted
- Solicitation number
- IHS1529148
- Agency
-
Indian Health Service
Department of Health and Human Services
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- PSC
- Not on record
- Place of performance
- Chinle, Arizona 86503, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Indian Health Service, Chinle Service Unit, is issuing a sources-sought notice to identify capable vendors for Nurse Advice/Nurse Triage Telephone Services, with responses due by August 20, 2026. The contracting officer will evaluate Indian-owned economic enterprises (IEEs) first under the Buy Indian Act, then other capable firms and small-business set-aside candidates. NAICS 561421 (Telephone Answering Services), small-business size standard $16.5 million.
Performance commences January 1, 2027, for one base year plus four one-year option periods. The contractor must provide 24/7/365 registered-nurse triage and health-information services via dedicated toll-free number at Chinle Comprehensive Health Care Facility in Arizona, with simultaneous access to the Arizona Health Information Exchange for patient records. Key deliverables include intake screening using the Rapid Triage Screening Model, clinical disposition determination (emergency referral, urgent contact, routine scheduling, or self-care), clinical follow-up calls, Navajo-to-English interpretation services, and monthly call-volume and complaint reporting. The contractor must maintain 100% accuracy and timeliness of medical-record documentation within four days of encounter, hold active accreditation (NALTO, NAHSS, NCQA, or Joint Commission), and demonstrate three years' prior experience in nurse-triage services with federal or large-entity clients. Understanding of Navajo patient demographics and cultural practices is required. Performance evaluation uses Contractor Performance Assessment Reports (CPARS), with payment withheld for incomplete medical records. Respondents claiming IEE status must complete the IHS IEE Representation Form and remain eligible at offer submission, award, and throughout contract performance. All vendors must be registered at SAM.gov.
Notice text
The Indian Health Service, Chinle Service Unit, Chinle Comprehensive Health Care Facility is issuing this sources-sought notice (SSN) to identify capable Indian-owned, economic enterprises – large (IEE) or small (ISBEE) – that can provide Nurse Advice/Nurse Triage Telephone Services. Services must be in strict accordance to attached Performance Work Statement.
Period of Performance will consist of one one-year base period, plus four one-year option periods. Tentative start date 01/01/2027.
- Base Period 12 months
- First Option Period 12 months
- Second Option Period 12 months
- Third Option Period 12 months
- Fourth Option Period 12 months
Other capable firms are also invited to respond to this SSN. The Contracting Officer will consider responses for Buy Indian Act (25 U.S.C. 47) opportunities first, then for set aside programs under the Small Business Act (41 U.S.C. 3104).
The applicable North American Industry Classification System (NAICS) code assigned to this requirement is 561421 with a small business size standard of $16.5 million.
THIS IS NOT A SOLICITATION. Information collected from this notice is purely for market research only and will be used to determine the contracting office’s acquisition strategy including competition, set asides, and locating Indian-owned economic enterprises. Submission of any information in response to this market survey is purely voluntary. The government assumes no financial responsibility for any costs incurred in response to this request for information.
In accordance with FAR 4.203-1(b), offerors and quoters must be registered in System for Award Management at SAM.gov, at the time an offer or quotation is submitted and at time of award.
Submission Instructions: Interested parties who consider themselves qualified to perform the above-listed services are invited to submit a response to this notice by 08/20/2026 to Tanya Begay at tanya.begay2@ihs.gov with the subject line “SSN - Nurse Advice/Nurse Triage Telephone Services”. Your submission must include the following information, at a minimum:
- Company Profile that includes: UEI, Name and Address, Primary POC information, business size and type of ownership, socio-economic status/participation such as 8(a), WOSB/EDWOSB, SDVOSB and HUBZone, identification of Native American ownership, SAM.gov representations and certifications, and other related documentation.
- A brief statement of the company’s capability that relates to the described government requirement. Additional demonstration of capability may include current and past performance history for the same or similar requirement, established contracts such as GSA or VA Schedule, etc.
- Indian-owned Small Business Economic Enterprises (ISBEEs) and Indian-owned Economic Enterprises (IEEs) must also submit a completed IHS IEE Representation Form (attached) in accordance with HHSAR 326.606-1(b).
Telephone inquiries will not be accepted or acknowledged, and no feedback or evaluations will be provided to companies regarding their submissions.
Files
| File | Type | Posted |
|---|---|---|
| Performance Work Statement_Nurse Advice Telephone Line.pdf | ||
| IHS IEE Representation Form.pdf |
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