Market Research, Capability Call, and Virtual Industry Day Announcement: 2030 Census Questionnaire Assistance (CQA)
Closed Special Notice Posted
- Solicitation number
- YA1323-26-CQASN-0002
- Agency
-
US Census Bureau
Department of Commerce
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Place of performance
- Suitland, Maryland 20746, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Census Bureau issued a market research and capability call for the 2030 Census Questionnaire Assistance (CQA) program, with vendor responses due by 4:00 p.m. EST on May 15, 2026, and a virtual industry day scheduled for May 7, 2026, from 1:00 p.m. to 2:00 p.m. EST.
The Census Bureau seeks vendor feedback to inform the final acquisition strategy for an omni-channel contact center solution designed to handle approximately 13.5 million inbound contacts (voice and web chat) over a 4.5-month operational period during the 2028 Dress Rehearsal and 2030 Census. The solution must be FedRAMP-certified and Census Bureau-authorized, featuring AI-enabled Interactive Voice Response, chatbots, conversational AI, agent assist, callback functionality, and contact recording. Peak daily volume is estimated at 600,000 concurrent contacts, with 50 percent of traffic expected in the first month. All work must be performed within the contiguous United States by U.S. citizen employees passing Census security screening. The contractor must support approximately 12 languages, recruit and train several thousand customer service representatives within 30 days, and achieve FISMA compliance and NIST/CJIS standards.
Interested vendors must submit questions for the May 7 industry day by 4:00 p.m. EST on April 27, 2026, and provide responses addressing company profile, capabilities, and relevant prior experience by May 15, 2026, using the provided 2030 CQA Questions & Comments Template. This notice does not constitute a commitment to issue a solicitation and will not reimburse response costs.
Notice text
2 versions
Update #2 · Latest ·
The purpose of this notice is to:
-Update industry on the United States Census Bureau (USCB) 2030 Census Questionnaire Assistance (CQA)requirement.
-Identify parties having an interest in and the resources to support this requirement for 2030 CQA.
-Request vendor feedback that can contribute to determining the final method of acquisition.
-Provide notice/instruction for the 2030 CQA Virtual Industry Day.
Please see the attached documents:
-Market Research, Capability Call, and Virtual Industry Day Announcement: 2030 Census Questionnaire Assistance (CQA)
-Draft 2030 CQA Requirements Document (PDF File)
-2030 CQA Questions & Comments Template (Excel File).
Final Responses to this Notice and the Requirements Document are due no later than 4:00 pm EST, May 15, 2026.
The CQA virtual Industry Day will be held Thursday, May 7, 2026, from 1:00 pm EST to 2:00 pm EST. Questions to be considered for Industry Day response must be submitted no later than 4:00 pm EST on April 27, 2026. Please read this notice and associated instructions carefully as you must register to attend this industry day.
ADDED INDUSTRY DAY WEBINAR REGISTRATION LINK
Update #1 ·
The purpose of this notice is to:
-Update industry on the United States Census Bureau (USCB) 2030 Census Questionnaire Assistance (CQA)requirement.
-Identify parties having an interest in and the resources to support this requirement for 2030 CQA.
-Request vendor feedback that can contribute to determining the final method of acquisition.
-Provide notice/instruction for the 2030 CQA Virtual Industry Day.
Please see the attached documents:
-Market Research, Capability Call, and Virtual Industry Day Announcement: 2030 Census Questionnaire Assistance (CQA)
-Draft 2030 CQA Requirements Document (PDF File)
-2030 CQA Questions & Comments Template (Excel File).
Final Responses to this Notice and the Requirements Document are due no later than 4:00 pm EST, May 15, 2026.
The CQA virtual Industry Day will be held Thursday, May 7, 2026, from 1:00 pm EST to 2:00 pm EST. Questions to be considered for Industry Day response must be submitted no later than 4:00 pm EST on April 27, 2026. Please read this notice and associated instructions carefully as you must register to attend this industry day.
Files
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| CenTAM_Special Notice_Acquisition Update | US Census Bureau | No set-aside |
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