NAICS Code 561422: Telemarketing Bureaus and Other Contact Centers
National industry
SBA small business size standard: $25.5 million in average annual receipts
Definition
This U.S. industry comprises establishments primarily engaged in operating call centers that initiate or receive communications via telephone, facsimile, email, or other communication modes for purposes such as: (1) promoting products or services, (2) taking orders, (3) soliciting contributions, and (4) providing information or assistance regarding products or services.
Telemarketing bureaus and other contact centers provide these services on behalf of clients and do not own the products or provide the services that they are representing, or they serve other establishments of the same enterprise.
Government contracts for this service: PSC R499 Other Professional Services
Code facts
- Part of
-
-
56
-
561
-
5614
- 56142
-
5614
-
561
-
56
- Contract awards
- 14 In the last 12 months
- Contract obligations
- $1,059,781,807 In FY2025
NAICS codes and definitions come from the U.S. Census Bureau, size standards from the SBA and contract spending from SAM.gov/FPDS.
Business activities under NAICS 561422
- Customer service call centers
- Floral wire services (i.e., telemarketing services)
- Order-taking for clients over the internet
- Telemarketing bureaus
- Telemarketing services on a contract or fee basis
- Telephone call centers
- Telephone solicitation services on a contract or fee basis
- Wire services (i.e., telemarketing services), floral
Looking for another activity? Search the NAICS code lookup or browse business activities from A to Z.
Contract obligations by fiscal year
| Fiscal year | Obligated |
|---|---|
| FY2027 To date | -$6,229,309 |
| FY2026 | $772,627,910 |
| FY2025 | $1,059,781,807 |
| FY2024 | $1,061,962,643 |
| FY2023 | $915,500,452 |
Top contractors by obligations
| Rank | Contractor | Obligated, FY2026–FY2027 | Share |
|---|---|---|---|
| 1 | Maximus Federal Services, Inc. | $675,783,797 | |
| 2 | The Bowen Consulting Group. Inc. | $29,686,392 | |
| 3 | Kech Inc. | $18,358,974 | |
| 4 | Fred Hutchinson Cancer Center | $9,030,137 | |
| 5 | Goodwill Industries Of San Antonio Contract Services | $8,209,368 | |
| 6 | Strategic Data Systems, Inc. | $8,103,676 | |
| 7 | Leidos, Inc. | $3,840,591 | |
| 8 | Edgewater Federal Solutions, Inc. | $3,091,837 | |
| 9 | Caci, Inc. - Federal | $2,089,300 | |
| 10 | Malmar LLC | $1,767,635 |
See the full FY2025 ranking of NAICS 561422 contractors, by parent company.
Top funding agencies by obligations
| Rank | Agency | Obligated, FY2026–FY2027 | Share |
|---|---|---|---|
| 1 | Department of Health and Human Services | $692,655,372 | |
| 2 | Department of Veterans Affairs | $29,782,932 | |
| 3 | Department of the Treasury | $24,439,535 | |
| 4 | Department of the Navy | $8,902,760 | |
| 5 | Air Force | $8,881,557 | |
| 6 | Washington Headquarters Service | $7,782,647 | |
| 7 | Department of Energy | $6,033,833 | |
| 8 | Department of Justice | $5,374,305 | |
| 9 | Defense Human Resources Activity | $5,181,137 | |
| 10 | Office of Personnel Management | $4,766,558 |
Top PSC codes by obligations
| Rank | PSC code | Obligated, FY2026–FY2027 | Share |
|---|---|---|---|
| 1 | R499 Other Professional Services | $735,200,781 | |
| 2 |
DA01 IT and Telecom – Business Application/ |
$33,719,961 | |
| 3 | DG01 IT and Telecom – Network Support Services (Labor) | $9,568,132 | |
| 4 | U009 Education Services | $9,030,137 | |
| 5 | R699 Other Administrative Support Services | $8,202,045 | |
| 6 |
7E20 IT and Telecom – End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (HW/ |
$6,033,833 | |
| 7 |
R408 Program Management/ |
$4,841,029 | |
| 8 | R604 Mailing and Distribution Services | $4,766,558 | |
| 9 | DE01 IT and Telecom – End User: Help Desk; Tier 1-2, Workspace, Print, Output, Productivity Tools (Labor) | $2,355,901 | |
| 10 | R426 Communications Services | $1,475,855 |
Contract obligations by state
| Rank | Place of performance | Obligated, last 12 months | Share |
|---|---|---|---|
| 1 | Virginia | $717,562,890 | |
| 2 | Maryland | $16,861,482 | |
| 3 | Kentucky | $12,984,669 | |
| 4 | District of Columbia | $11,931,238 | |
| 5 | Washington | $9,039,693 | |
| 6 | Texas | $8,209,368 | |
| 7 | West Virginia | $5,374,305 | |
| 8 | Tennessee | $4,723,467 | |
| 9 | Alaska | $908,197 | |
| 10 | Ohio | $886,183 | |
| 11 | Maine | $764,971 | |
| 12 | Georgia | $621,056 | |
| 13 | Indiana | $96,540 | |
| 14 | New York | $34,113 | |
| 15 | California | $24,200 |
Show all 15
Shares are of everything obligated under NAICS 561422 in the last 12 months before deobligations, including work performed abroad or with no place of performance on record.
Contract opportunities
Show 40 more
Latest 50 of 282 listed here. See the rest on GovTribe.
Size standard history
Federal Register rules that named this code
Proposed size standard changes
| Proposed rule | Published | Comments |
|---|---|---|
| Small Business Size Standards: Monetary-Based Industry Size Standards | Closed Oct 21, 2025No final rule found |
From the NAICS codes each rule's amendments to 13 CFR 121.201 name. Rules that print their size standard tables as images aren't listed.
Quick answers
What is NAICS 561422?
NAICS 561422 is Telemarketing Bureaus and Other Contact Centers, a national industry in NAICS 56, Administrative and Support and Waste Management and Remediation Services.
What is the NAICS code for telemarketing bureaus?
The NAICS code for telemarketing bureaus is 561422, Telemarketing Bureaus and Other Contact Centers.
What is the NAICS code for telephone call centers?
The NAICS code for telephone call centers is 561422, Telemarketing Bureaus and Other Contact Centers.
What is the NAICS code for customer service call centers?
The NAICS code for customer service call centers is 561422, Telemarketing Bureaus and Other Contact Centers.
When did the size standard for NAICS 561422 last change?
The most recent Federal Register rule on record that names NAICS 561422 in the SBA's size standards is "Small Business Size Standards: Adjustment of Monetary-Based Size Standards, Disadvantage Thresholds, and 8(a) Eligibility Thresholds for Inflation" (87 FR 69118), published Nov 17, 2022 and effective Dec 19, 2022.
How much do federal agencies spend under NAICS 561422?
Federal contracts under NAICS 561422 obligated $1,059,781,807 in fiscal year 2025 and $3,803,643,502 in fiscal years 2023 through 2027.
Who are the largest contractors under NAICS 561422?
The contractors with the most obligated under NAICS 561422 in fiscal years 2026 and 2027 are Maximus Federal Services, Inc. ($675,783,797); The Bowen Consulting Group. Inc. ($29,686,392); and Kech Inc. ($18,358,974).
Which agencies buy the most under NAICS 561422?
The agencies that obligated the most under NAICS 561422 in fiscal years 2026 and 2027 are Department of Health and Human Services ($692,655,372), Department of Veterans Affairs ($29,782,932) and Department of the Treasury ($24,439,535).
Which PSC codes are used with NAICS 561422?
The PSC codes with the most obligated under NAICS 561422 in fiscal years 2026 and 2027 are R499 Other Professional Services, DA01 IT and Telecom – Business Application/
Where is the work under NAICS 561422 performed?
By place of performance, the states with the most contract obligations under NAICS 561422 over the last 12 months are Virginia ($717,562,890), Maryland ($16,861,482) and Kentucky ($12,984,669).
What is the latest contract opportunity under NAICS 561422?
The latest contract opportunity under NAICS 561422 is Hrbcc, pre-solicitation from Naval Supply Systems Command (Navy), posted October 23, 2026.
On GovTribe
See everything under NAICS 561422
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