R426--FY26 Northport Switchboard Services

The Department of Veterans Affairs Veterans Health Administration, Veterans Integrated Service Network 2 seeks on-site switchboard and emergency dispatch services at Northport VA Medical Center in Northport, New York, with proposals due May 4, 2026 at 12:00 PM EDT. The procurement is unrestricted with no set-aside.

Place of performance is Northport, New York. The contract requires six full-time equivalent personnel (five switchboard operators plus one working supervisor/lead) to provide 24/7 telephone switchboard operations seven days per week including federal holidays across three rotating shifts: 8:00 AM–4:30 PM, 4:00 PM–12:30 AM, and 12:00 AM–8:00 AM. Responsibilities include answering incoming calls within three rings with the prescribed greeting, routing calls to appropriate extensions, operating Cisco Webex and Cisco Finesse telephone attendant consoles, managing emergency communications and codes, dispatching, operating public address and paging systems, and maintaining call logs and daily rosters.

The government furnishes facilities (approximately 220 square feet in Building 200), equipment, utilities, housekeeping, and equipment maintenance. The contractor furnishes headsets, all personnel, supervision and training, a quality control program, and security and privacy protocols including handling of personally identifiable information and patient confidentiality per the Privacy Act of 1974. The contract is firm-fixed-price with an estimated value of $19 million.

Base contract performance runs May 15, 2026 through May 14, 2027, with four one-year option periods extending through May 14, 2031. The NAICS code is 561421, Telephone Answering Services. PSC code is R426, Support–Professional: Communications. Evaluation weighs technical capability and experience (Factor 1), past performance with three contract references (Factor 2), and pricing (Factor 3). Contractors must comply with prevailing wage requirements under the Service Contract Act, carry workers' compensation insurance with $100,000 minimum employer's liability and general liability insurance at $500,000 per occurrence, and implement VA information and system security, HIPAA Business Associate, and personnel security protocols including background security investigations and cybersecurity awareness training.