Telephone Operator Support Services l KCVA | Base plus four (4) option years
Closed Pre-Solicitation Posted
Not the latest version. See the latest solicitation from .
- Solicitation number
- 36C25526Q0654_1
- Agency
-
Veterans Integrated Service Network 15
Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- Place of performance
- Missouri 64128, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs, Veterans Integrated Service Network 15 (NCO 15 Contracting Office) intends to release a commercial solicitation for 24/7 telephone operator and telecommunications support services at the Kansas City VA Medical Center, with solicitation release anticipated on or about September 10, 2026, and a response deadline of on or about September 17, 2026, at 3:00 PM Central Time. The procurement is set aside for Service-Disabled Veteran-Owned Small Business.
Work will be performed on-site at the Kansas City VA Medical Center, 4801 East Linwood Boulevard, Kansas City, Missouri 64128-2226, supporting the medical center and all associated sites. The contractor shall provide all personnel, supervision, management, and resources necessary to perform telephone operator services as specified in the Performance Work Statement. The government intends to award a single firm fixed price contract consisting of a base year plus four option years. Individual bulk-funded task orders will be issued by NCO 15.
The requirement is classified under NAICS 561421 (Telephone Answering Services) with a $19 million size standard. The solicitation number is 36C25526Q0654. Contracting Officer Aubrey Visocsky can be reached at Aubrey.Visocsky@va.gov or 913-946-1992.
Notice text
The Department of Veterans Affairs, NCO 15 Contracting Office intends to release a commercial solicitation, to provide Telephone Operator Services for the Kansas City VA Medical Center located at 4801 East Linwood Boulevard, Kansas City MO 64128-2226. The Department of Veterans Affairs (VA), Kansas City VA Medical Center (KCVAMC), requires 24 hours per day, 7 days per week Telephone Operator Services in support of KCVAMC and all associated sites. Under this Performance Work Statement (PWS), the Contractor shall provide all personnel, supervision, management, and other resources necessary to perform on site telephone operator and telecommunications support services as described herein.
The government intends to award a single award Firm Fixed Price (FFP) base and four (4) option year(s) Contract. Individual bulk funded task orders will be issued by the NCO 15 Contracting Office. The North American Industry Classification System (NAICS) is 561421 (Telephone Answering Services), with a size standard of $19 Million.
The details including full specifications will be included in the solicitation, which will be released on or about September 10, 2026, the close date will be on or about September 17, 2026. The solicitation number is 36C25526Q0654.
Attention: Aubrey Visocsky (Contract Officer) at Aubrey.Visocsky@va.gov
Files
| File | Type | Posted |
|---|---|---|
| 36C25526Q0654_1 Presolicitation Notice.pdf |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Telephone Operator Support Services l KCVA | Base plus four (4) option years | Solicitation | |
| This notice | Pre-Solicitation |
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| Q517--36C25527Q0015 | Pharmacy Benefits Services | Wichita | | Veterans Integrated Service Network 15 | No set-aside | |
| 9905--MD | KC VAMC | VHA signage programming | (VA-27-00007248) | Veterans Integrated Service Network 15 | No set-aside |
On GovTribe
Work this opportunity
- Track it in your pipeline
- Find teaming partners
- Similar opportunities
- Ask GovTribe AI about this opportunity