R426--Telephone Operator/Switchboard Services
Closed Pre-Solicitation Posted
This opportunity was awarded. See its 2 award notices in the notice history.
- Solicitation number
- 36C26126Q0747
- Agency
-
Veterans Integrated Service Network 21
Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- Place of performance
- See Performance Work Statement
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Network Contracting Office (NCO 21) is performing market research to identify vendors capable of providing 24/7 telephone operator and switchboard services across three locations—VA Palo Alto Health Care System, VA Central California Health Care System in Fresno, and VA San Francisco Health Care System—with responses due by June 1, 2026 at 10:00 A.M. PST. No set-aside is anticipated.
Work is performed across three VA health care system locations in California. Staffing requirements total 31 operators: 13 at VA Palo Alto, 9 at VA Central California, and 9 at VA San Francisco. Operators must answer incoming calls within three rings, operate Cisco Finesse System phones and Stanford University paging systems, handle emergency codes and bomb threats, and comply with Privacy Act and Freedom of Information Act requirements. Personnel must complete VA orientation, training, and security requirements before assignment.
The contract vehicle is Firm Fixed Price under NAICS 561421 (Telephone Answering Service). The service period begins October 1, 2026, with a base year (FY2027) followed by four one-year option periods through September 30, 2031. The government furnishes facilities, equipment, utilities, custodial services, parking, and telephone services; contractors provide personnel, training, management, supervision, workers' compensation and liability insurance, employee benefits, and a continuity plan for service disruptions.
Respondents must provide company socioeconomic status, SAM registration number, capabilities statement, relevant experience, similar project references, subcontracting plans with detailed personnel cost breakdown per FAR 52.219-14 and 52.219-27, GSA contract numbers if applicable, and price estimates for all five ordering periods across the three locations. Submit responses to Maricela.Berrones-Gauger@va.gov.
Notice text
Sources Sought Notice
Sources Sought Notice
Page 6 of 6
Sources Sought Notice
*= Required Field
Sources Sought Notice
Page 1 of 6
DESCRIPTION
THIS IS A SOURCES SOUGHT ANNOUNCEMENT ONLY.
No Solicitation is currently available.
All information contained in this Sources Sought Announcement is preliminary, as well as subject to modification, and is in no way binding on the Government. The Government will not pay for any information submitted in response to this request. The information requested will be used solely within the Department of Veterans Affairs to facilitate decision making and will not be disclosed outside of the Government. The determination of a procurement strategy, based upon the comments submitted in response to this Sources Sought Announcement, is solely within the discretion of the Government.
The applicable North American Industry Classification System (NAICS) Code is 561421, Telephone Answering Service.
The Department of Veterans Affairs (VA) Network Contracting Office (NCO 21) is performing market research to determine if there are any vendors, regardless of business size, that can provide Telephone Operator/Switchboard services for three locations, San Francisco Veteran Affairs Health Care System (SFVAHCS), VA Palo Alto Health Care System, and VA Central California Health Care System (VACCHCS) as described below. A draft Performance Work Statement (PWS) is attached.
Brief Description of Services
See attached PWS
Capability Statement
All interested contractors must respond by email to Maricela.Berrones-Gauger@va.gov before 10:00 A.M. PST on June 1st, 2026.
Please answer the following questions when responding:
What is your company s Socioeconomic Status? (ex: small business, large business, SDVOSB, etc.)
a. If SDVOSB or VOSB, are you registered with the Small Business Administration?
Provide Company s legal name along with Unique Entity ID (SAM) number.
Primary point of contact, including phone number and e-mail address.
Capabilities Statement.
Describe experience in providing Telephone Operator services as described in the attached description of services.
List other Projects (Government and Commercial) that are similar in scope and size.
As this is a service acquisition, the Small Business Administration and the Federal Acquisition Regulation have a Limitations on Subcontracting requirement. For all small businesses, to include SDVOSB and VOSB, At least 50 percent of the cost of contract performance incurred for personnel shall be expended for employees of the concern. See FAR 52.219-14 and FAR 52.219-27 available in full text at https://www.acquisition.gov/far/html/52_217_221.html
7a. Of the service actions listed above, which one(s) will your company perform as the prime contractor using its own personnel without subcontracting?
7b. With respect to the service actions listed above, which action(s) do you intend on subcontracting or using other than your company s own personnel?
7c. Of those services that will be performed, approximately what percentage will be paid to the subcontractor(s)?
GSA Contract Number, if applicable.
Fill out the price estimate (5 ordering periods) below.
*Failure to provide the information requested above (items 1-9) will be considered non-responsive and will not be considered a viable source.
The Government will use this information when determining its business type decision.
This synopsis is not to be construed as a commitment by the Government and no contract will be awarded as a direct result of this Sources Sought announcement.
Notes: Contractors must have a current registration in the System for Award Management (SAM) at https://sam.gov/SAM/
SDVOSB and VOSB firms should be registered at the time of quote submission
and SBA verified at SBA - Dynamic Small Business Search
CLIN
Description
Quantity
Unit
Unit Price
Total Price
0001
Telephone Operator San Francisco
Period of Performance
Base Year
10/1/2026 9/30/2027
1
YR
$
$
0002
Telephone Operator Palo Alto
Period of Performance
Base Year
10/1/2026 9/30/2027
1
YR
$
$
0003
Telephone Operator Fresno
Period of Performance
Base Year
10/1/2026 9/30/2027
1
YR
$
$
1001
Telephone Operator San Francisco
Period of Performance
Option year 1
10/1/2027 9/30/2028
1
YR
$
$
1002
Telephone Operator Palo Alto
Period of Performance
Option year 1
10/1/2027 9/30/2028
1
YR
$
$
1003
Telephone Operator Fresno
Period of Performance
Option year 1
10/1/2027 9/30/2028
1
YR
$
$
2001
Telephone Operator San Francisco
Period of Performance
Option Year 2
10/1/2028 9/30/2029
1
YR
$
$
2002
Telephone Operator Palo Alto
Period of Performance
Option Year 2
10/1/2028 9/30/2029
1
YR
$
$
2003
Telephone Operator Fresno
Period of Performance
Option Year 2
10/1/2028 9/30/2029
1
YR
$
$
3001
Telephone Operator San Francisco
Period of Performance
Option Year 3
10/1/2029 9/30/2030
1
YR
$
$
3002
Telephone Operator Palo Alto
Period of Performance
Option Year 3
10/1/2029 9/30/2030
1
YR
$
$
3003
Telephone Operator Fresno
Period of Performance
Option Year 3
10/1/2029 9/30/2030
1
YR
$
$
4001
Telephone Operator San Francisco
Period of Performance
Option Year 4
10/1/2030 9/30/2031
1
YR
$
$
4002
Telephone Operator Palo Alto
Period of Performance
Option Year 4
10/1/2030 9/30/2031
1
YR
$
$
4003
Telephone Operator Fresno
Period of Performance
Option Year 4
10/1/2030 9/30/2031
1
YR
$
$
Total Price
$
Files
| File | Type | Posted |
|---|---|---|
| 36C26126Q0747.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| Telephone Operator/Switchboard Services - San Francisco VA Health Care System | Award Notice | |
| Telephone Operator/Switchboard Services - VA Palo Alto Health Care System | Award Notice | |
| Telephone Operator/Switchboard Services - VA Palo Alto Health Care System | Solicitation | |
| Telephone Operator/Switchboard Services - San Francisco VA Health Care System | Solicitation | |
| This notice | Pre-Solicitation |
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