Erie VAMC Phone Answering Services
Cancelled Solicitation Posted
- Solicitation number
- 36C24427Q0001
- Agency
-
Veterans Integrated Service Network 4
Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R699 Support- Administrative: Other
- Place of performance
- Erie, Pennsylvania 16504, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Veterans Health Administration Veterans Integrated Service Network 4 seeks phone answering services for the Erie VAMC, with proposals due June 18, 2026. This procurement is set-aside 100% for Service-Disabled Veteran-Owned Small Business (SDVOSB), foreclosing competition outside that pool.
Place of performance is Erie, Pennsylvania. Services include 24/7 switchboard and call answering, call routing, emergency call monitoring, paging system operations, toll call tracking, directory maintenance, and equipment failure reporting. The contractor must staff one working supervisor, two AM-shift operators, one PM-shift operator, and one overnight operator for weekdays; one operator per shift for weekends and holidays. All personnel must complete Tier 1/Low Risk background investigations (NACI level), obtain government-issued identification badges, and comply with VA security and privacy requirements including the Privacy Act of 1974 and HIPAA. The contractor is responsible for employee management, training, and compliance with Joint Commission competency requirements. The government provides facilities, equipment (Cisco operator consoles, computers, refrigerator), utilities, housekeeping, and office supplies.
The contract structure is firm-fixed price with a six-month base period (October 1, 2026 through March 31, 2027) and three one-year option periods. The estimated total contract value is $19 million. Service Contract Act prevailing wage rates apply; wage determination 2015-4223 Rev. 33 (effective May 13, 2026) for Erie County, Pennsylvania establishes rates ranging from $12.28 to $56.10 per hour plus $5.55 fringe benefit per hour. The solicitation limits subcontracting to 50% maximum for services. NAICS code 561421 (Telephone Answering Services) and PSC R699 (Support–Administrative: Other) apply. Evaluation uses comparative methodology weighing technical capability, past performance, and price.
Notice text
This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued.
Solicitation number 36C24427Q0001 is issued as a request for quotation (RFQ) for phone answering services at the Erie VAMC.
This acquisition is set-aside for Service Disabled Veteran Owned Small Business, small business concerns. This solicitation incorporates provisions and clauses by reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov.
CLINs can be found in the RFQ attachment. The proposed contract will be firm-fixed price for a base of 6-months and three (3) 1-year option periods.
Phone Answering Services at the Erie VAMC with expected contract start of 10/01/2026.
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