Goodwill Industries Of San Antonio Contract Services

Goodwill Industries Of San Antonio Contract Services, an AbilityOne-certified nonprofit organization headquartered in San Antonio, Texas, delivers grounds maintenance, medical records processing, HVAC filter services, administrative support, and facility operations to the Department of Defense as a prime contractor across 281 recent federal awards valued at $875.3 million combined potential value. The organization competes exclusively full-and-open (no set-aside designations) and operates 100% as a prime contractor with no subcontract activity.

Goodwill's customer concentration is heavily weighted to Air Education and Training Command, which accounts for 176 awards (62% of total) and $578.7 million in combined potential value—nearly two-thirds of the organization's federal footprint. The Department of the Army Medical Command is the second-largest customer by dollars, representing only 10 awards but $241.6 million in combined potential value, reflecting the size and scope of the $102.2 million indefinite delivery vehicle for medical records processing and storage supporting Army, Army National Guard, Army Reserve, Air Force, Air National Guard, Air Force Reserve, and Space Force separating and retiring service members. The Department of Veterans Affairs Veterans Health Administration and the Department of the Army Installation Management Command Southwest Region round out the top five, together accounting for 84 awards. This concentration in two customer agencies (AETC and Army Medical Command) represents approximately 99% of combined potential value.

Goodwill holds multiple large indefinite delivery contracts with AETC that anchor its footprint. The $14.75 million single-award Automated Records Management Systems and Enterprise Information Management Services IDV (through June 2030) and the $39.4 million single-award HVAC filter maintenance contract (through May 2027) are representative anchors. The $23 million grounds maintenance IDV for Joint Base San Antonio-Lackland (through June 2026) and the $9.78 million Fort Sam Houston grounds maintenance vehicle (through January 2030) demonstrate sustained demand for facility operations services. The top five IDVs by task-order count are vendor vehicles rather than GSA or government-wide acquisitions: the $102.2 million Army Medical Command medical records processing IDV anchors 6 delivery orders; the AETC HVAC filter and ARMS vehicles each carry significant task-order pipelines. Goodwill does not appear on GWACs, GSA Schedules, or multi-agency IDIQs in the source material.

Goodwill's activity trajectory shows volatility: 21 awards in 2022, climbing to 33 in 2023, dropping to 21 in 2024, rebounding to 24 in 2025, then declining to 8 awards year-to-date in 2026 (through April 1). The organization faces a recompete exposure of $13.2 million across nine awards with ultimate completion dates in the next twenty-four months, indicating moderate near-term recompete risk concentrated in smaller administrative and grounds maintenance task orders rather than the large IDV vehicles.

SCI-reportable invoiced revenue totaled $27.8 million across FY2022–FY2024, with $24.5 million invoiced in FY2022 against 315 full-time equivalent personnel, $0 in FY2023, and $3.3 million invoiced in FY2024 against 82.2 FTEs. The drop from FY2022 to FY2024 reflects the SCI threshold ($150,000 minimum per reportable contract) and does not indicate a decline in total federal activity; the organization continued to hold large IDVs and issue task orders across this period. Government-paid hourly rates on SCI-reportable prime contracts ran a median of $35.56 per hour, with rates spanning from a 10th percentile of $22.60 per hour to a 90th percentile of $41.22 per hour, consistent with entry-level administrative and grounds labor. The organization performs zero percent of its work through subcontractors on SCI-reportable contracts, building all delivery teams in-house.

Goodwill's capability portfolio centers on three service pillars: grounds maintenance and landscaping (58 awards), office administrative services including personnel records management and EOPF support (102 awards), and document preparation and transcription services (58 awards). Concrete examples include the $102.2 million Army Medical Command IDV for processing and storing official medical records for separating and retiring service members across all military branches; the $14.75 million AETC ARMS and enterprise information management vehicle providing automated records management system administration, personnel folder support, and electronic official personnel folder services to the Air Force Personnel Center; the $39.4 million HVAC filter maintenance contract delivering non-personal heating, ventilation, and air conditioning filter maintenance services across military installations; and multiple grounds maintenance contracts at Joint Base San Antonio-Lackland, Fort Sam Houston, and Camp Bullis. A $3.9 million custodial services contract for fitness center operations at Joint Base San Antonio Fort Sam Houston (June 2025–May 2029) and a $166,744 postal services contract at Joint Base San Antonio Randolph (October 2021–September 2023) illustrate the breadth of facility support work.

Goodwill operates exclusively under single-award indefinite delivery contracts, primarily with AETC and Army Medical Command, rather than competing on broader government-wide or multi-agency vehicles. This posture concentrates pipeline risk and opportunity within two customer agencies and implies a customer-relationship-dependent business model. The organization's AbilityOne status and firm fixed-price contracting approach position it as a mission-critical service provider for repetitive, labor-intensive facility and administrative operations at Texas-based military installations, particularly in the San Antonio region.