R499--After Hours Call Center
Closed Pre-Solicitation Posted
This opportunity was awarded. See the award notice from , or the latest solicitation from .
- Solicitation number
- 36C25026Q0418
- Agency
-
Veterans Integrated Service Network 10
Veterans Health Administration, Department of Veterans Affairs
- Responses due
- Set-aside
- Service-Disabled Veteran-Owned Small Business
Opportunity facts
- NAICS code
- 561421 Telephone Answering Services
- PSC
- R499 Support- Professional: Other
- Place of performance
- Richard L. Roudebush (RLR) Vamc Indianapolis IN 46202, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs, Network Contracting Office 10 intends to solicit a firm, fixed-price contract for after-hours operator call answering services with an RFQ release anticipated June 2, 2026 and responses due June 15, 2026. This procurement is set aside for Service-Disabled Veteran-Owned Small Businesses.
The contract supports the Richard L. Roudebush VA Medical Center in Indianapolis, Indiana. The VA anticipates awarding an abbreviated base year plus three one-year options, for a total of 3.5 years of service if all options are exercised. The contract vehicle is firm, fixed-price.
Written questions must be submitted via email to Contract Specialist Janel Tate at Janel.Tate-Montgomery@va.gov no later than 2:00 pm EST on June 5, 2026. The contracting office is located in Kettering, Ohio. The solicitation number is 36C25026Q0418, classified under PSC R499 (Support-Professional: Other) and NAICS 561421 (Telephone Answering Services).
Notice text
Posting Date: June 2, 2026
Type: Pre-Solicitation Notice
Agency/Office: Department of Veterans Affairs, Network Contracting Office 10
Title: After hours Switchboard Coverage Services
Classification Code: R499 - Support Professional: Other
NAICS Code: 561421 Telephone answering Services
Description:
The Department of Veterans Affairs, Network Contracting Office 10 is seeking to provide a service subscription plan for operator call answering services. The VA anticipates awarding a firm, fixed price contract for an abbreviated base year and three (3) one (1) year options for a total of 3.5 years of service, if all options are exercised.
The Government anticipates release of the RFQ to be June 2, 2026 with a due date of June 15, 2026. Questions must be submitted in written form via e-mail to Janel.Tate-Montgomery@va.gov no later than 2:00 pm EST June 5, 2026.
The point of contact for this RFQ is Ms. Janel Tate, Contract Specialist, Network Contracting Office 10. Ms. Tate can be reached at Janel.Tate-Montgomery@va.gov.
Files
| File | Type | Posted |
|---|---|---|
| 36C25026Q0418_1.docx | DOCX document |
Notice history
| Notice | Type | Posted |
|---|---|---|
| R499--After Hours Call Center | Award Notice | |
| R499--After Hours Call Center | Solicitation | |
| This notice | Pre-Solicitation |
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