Innovation At Work Inc.

Innovation At Work Inc., a service-disabled veteran-owned small business (SDVOSB) based in Montgomery, Alabama, operates as a 100% prime contractor delivering switchboard and telephone answering services, clinical and administrative support, equipment maintenance, and reader services to the Department of Veterans Affairs across 21 federal customer agencies, competing predominantly under SDVOSB and small-business set-asides.

Innovation At Work Inc. is structured as a for-profit corporate entity and holds concurrent SBA certifications as a Service-Disabled Veteran-Owned Small Business and an SBA-Certified Veteran-Owned Small Business, with designations as a minority-owned and Black American-owned enterprise. The company competes almost exclusively under SDVOSB set-asides; of 45 total prime awards in the source, the vast majority carry explicit SDVOSB set-aside language, with a small minority under Total Small Business or no set-aside designations.

The vendor's capability footprint centers on labor-intensive administrative and healthcare support operations. Telephone answering and switchboard services anchor the portfolio, comprising 18 awards across multiple VA Medical Centers, including $3.66 million for switchboard operator services at the Michael E. DeBakey VA Medical Center in Houston (ultimate completion September 2030), $3.84 million for 24/7 switchboard operations at the Joseph Maxwell Cleland Atlanta VA Medical Center in Decatur, Georgia (April 2030), and $4.46 million for switchboard operations at the Southeast Louisiana Veterans Healthcare System in New Orleans (September 2026). Beyond switchboard work, the vendor delivers exam preparation and tutoring services (six awards), clinical coordination support (such as a $412 thousand order from the Defense Health Agency for clinical coordination at the Medical Education and Training Campus through January 2028), program management services ($2.33 million advisory and program management support for METC Standards and Evaluation through January 2028), and reader services for visually impaired federal employees and benefit office staff across VA regional offices. Equipment maintenance work includes housekeeping equipment repair at VA facilities ($1.17 million for Southeast Louisiana VAMC through October 2025) and medical technician assistant services.

Customer concentration is acute and tied to VA operations. The top five customer agencies, all within the Department of Veterans Affairs, account for 56% of awards by count and 77% of combined potential value. Veterans Integrated Service Network 16 (Southeast Louisiana region) leads at seven awards worth $12.5 million; VISN 2 (Northeast region) follows with six awards worth $11.5 million; and VISN 7 (Southeast region) holds three awards worth $10.5 million. VISN 22 (San Diego) and VISN 6 (Hampton-based) round out the concentration with combined potential value exceeding $8 million. Outside the VA system, the vendor holds a single-award Blanket Purchase Agreement with the Social Security Administration for personal attendant services across Regions II–IV (Pennsylvania, Delaware, Maryland, West Virginia, Virginia, North Carolina, South Carolina, Kentucky, Tennessee, Alabama, Mississippi, Illinois, Indiana, Michigan, Minnesota, Ohio, and Wisconsin) with a potential value ceiling of $188 thousand and estimated total contract value (including options) of $5–10 million. Exposure to the Department of Defense is limited; one $1.17 million IT support award to the 9th Civil Engineer Squadron at Beale Air Force Base and one $55 thousand medical technician assistant order from the Air National Guard comprise the DoD footprint.

The vendor's vehicle position is narrow and largely composed of direct purchase orders and definitive contracts rather than larger IDIQs. The top parent vehicles in the source are three VA-level BPAs and IDCs: Blanket Purchase Agreement 36C10E21A0001 (five task orders, $6 thousand combined potential value), Indefinite Delivery Contract 36C24220D0110 (two task orders, $33 thousand), and Blanket Purchase Agreement 28321324A00040011 (one task order). These are small administrative vehicles, not government-wide acquisition contracts or large-ceiling IDIQs that would provide cross-agency scaling leverage.

Activity has remained modest and volatile. Awards per year fluctuated from four in 2022 to a peak of eight in 2024, then contracted to four in 2025 and five to date in 2026. Combined potential value across all 45 awards stands at $55.9 million, with $31 million obligated (55% execution). Eight awards totaling $14 million in combined potential value face ultimate completion dates within the next twenty-four months, creating recompete exposure concentrated in VA Medical Centers. Service Contract Inventory-reported invoicing reflects the labor-intensive nature of the work: SCI-reportable invoiced revenue reached $3.8 million in FY2023 across 79.3 FTEs and $4.3 million in FY2024 across 57.8 FTEs, with no SCI reporting in FY2022. Government-paid hourly rates on SCI-captured prime contracts ranged from a 10th percentile of $22.77 per hour to a median of $31.34 per hour and a 90th percentile of $57.71 per hour, consistent with switchboard operator and administrative support labor markets. The vendor self-performs 100% of SCI-reportable work (zero sub-hours share across prime contracts), indicating a vertically integrated delivery model with no named subcontractor leverage.

Innovation At Work Inc. operates as a pure prime across all recorded federal work with no subcontractor footprint and no roles as a named sub to larger primes; all 45 awards reflect direct prime relationships with federal agencies. The vendor holds no positions on government-wide vehicles such as GWACs or large-ceiling BPAs; its contracting footprint is dominated by single-award agreements and agency-specific purchase orders, limiting pipeline visibility and cross-agency scaling potential relative to vendors positioned on multiple-award contracts or broad-based IDIQs.

Founded in 2017, IAW is a Montgomery, Alabama-based Service-Disabled Veteran-Owned Small Business (SDVOSB) delivering mission-critical professional services to federal civilian and DoD agencies nationwide. IAW has a proven track record providing 24/7 operational support, program and project management, workforce staffing, clinical and administrative services, IT and asset management support, accessibility services, and high-volume call center and work order desk operations.

IAW currently supports large, complex environments across the Dept. of Veterans Affairs, Dept. of the Air Force, Dept. of the Army, and Social Security Administration, managing long-term, multi-year prime contracts. Our teams routinely operate in regulated healthcare, military, and enterprise settings, meeting strict performance metrics for availability, response time, security, privacy, and quality assurance. IAW is recognized for a strong commitment to customer satisfaction and mission success.