26-0251-RFP Employee Benefits Concierge & Health Navigation Services

Pinellas County, Florida is issuing Request for Proposal 26-0251 to procure employee benefits concierge and health navigation services for approximately 3,250 benefits-eligible County employees and their families. The services sought include benefits advocacy, health navigation, care coordination, clinical support, and utilization management to complement existing health benefits administered through United Medical Resources (medical), Express Scripts (pharmacy), Cigna (dental), and EyeMed (vision). Qualified contractors must demonstrate a minimum of three years of experience delivering health advocacy services to large public or corporate clients and must possess HITRUST and SOC2 certifications. Contractors must also maintain Cyber Risk Liability insurance with $5,000,000 per occurrence limits and Professional Liability coverage of $1,000,000. Pricing must be submitted using a specific Excel format with per-employee-per-month (PEPM) unit costs for two service lines: General Concierge Services and Health and Employee Benefits Navigation Services. The initial contract term is five years effective August 1, 2026, with options to extend for two additional twelve-month renewal periods subject to mutual agreement. Evaluation will be based on five criteria: Qualifications (300 points/30%), Approach (300 points/30%), Statement of Work (250 points/25%), Compensation (100 points/10%), and No Exceptions to RFP (50 points/5%), with all responses limited to 50 pages. The deadline for question submission is February 19, 2026, at 10:00 a.m., and proposals must be submitted via the OpenGov procurement portal by March 5, 2026, at 3:00 p.m., with no site visits or bidders' conferences scheduled.

The RFP documents do not indicate set-asides for disadvantaged enterprises or restrictions limiting organizational types from responding. Five vendors have been invited to submit proposals: Alight Health, Included Health, Quantum Health, Transcarent/Accolade, and Healthjoy, though the nature of their status as incumbent vendors or previous contractors is not explicitly clarified in the available documentation. All contractors must execute a HIPAA Business Associate Agreement for compliance with protected health information standards and must comply with several mandatory attestations and certifications, including the Foreign Countries of Concern Affidavit, Human Trafficking Affidavit, and Common Carrier Attestation. Contractors must also register with the Florida Division of Corporations, comply with E-Verify requirements, and provide certificates of insurance prior to award. The RFP does not specify an explicit budget or award value, though the documentation indicates that expenditures will be capped at an amount to be determined following award, and the County reserves the right to unilaterally add or delete locations or services at any time during the contract term.