NIGP 95238: Employee Assistance Programs (Including Unemployment Compensation Administration Services)

NIGP 95238 Employee Assistance Programs (Including Unemployment Compensation Administration Services), an Item code, encompasses the full range of EAP services state and local governments procure to support employee mental health, crisis intervention, substance abuse referral, and work-life balance resources, along with unemployment compensation administration and related personnel consulting. Recent solicitations show state agencies, counties, cities, school districts, and special-purpose bodies (pension systems, transit authorities) actively soliciting EAP services on a per-employee-per-month (PEPM) pricing model, with contract terms typically running one to three years and supporting employee populations ranging from under 400 to over 18,000. The County of Orange (California) is a repeat buyer, posting multiple RFPs for workforce development and career services work under related scope; Texas agencies (the State, the Teacher Retirement System, Texas Department of Housing and Community Affairs, and Texas Historical Commission) represent a significant concentration of current EAP procurement activity. Cities and counties across Florida, Georgia, Illinois, Maryland, and Texas posted EAP solicitations between February and July 2026, reflecting sustained demand across geographies for counseling, assessment, referral, crisis response, and administrative support. Representative recent opportunities include the State of Texas's June 2026 RFP for Employee Assistance Program and Related Services (due July 28, 2026) requiring HUB subcontracting participation and covering mental health counseling, crisis intervention, substance abuse treatment referrals, and manager training across multiple state agencies on a PEPM model; the County of Orange's June 2026 RFP #012-2933801-JM for WIOA Title I Career Services for Adult and Dislocated Worker programs (due December 10, 2025) with total funding up to $5 million across career services, job readiness, and case management delivered at two Workforce Solutions Centers; the Texas Historical Commission's June 2026 RFP 808-26-261504 for Employee Assistance Program services (due June 29, 2026) requiring eight years' EAP experience and priced as lump-sum fees with optional 3% annual escalation; and the Texas Department of Housing and Community Affairs's June 2026 RFP for EAP services (due July 6, 2026) covering approximately 393 employees across twelve Texas metropolitan areas with HUB subcontracting and VetHUB plan requirements. Montgomery County, Maryland (incumbent ComPsych Corporation) and the City of Orlando, Florida (incumbent Aetna Behavioral Health/Resources for Living at $2.30 PEPM) represent larger municipal and county EAP operations; school districts including Clayton County Public Schools (Georgia), Washington County Public Schools (Maryland), and Williamson County (Texas) are actively procuring EAP administration for employee bases ranging from 2,150 to 7,800 staff. The code also captures unemployment compensation representation and consulting (School District U-46, Illinois), benefits concierge and health navigation services (Pinellas County, Florida), and ancillary benefits administration including EAP bundled with life insurance, disability, and FSA/HSA services (City of Burleson, Texas). Pricing structures vary from flat annual fees to PEPM models with administrative cost caps (typically 10–15% of total budget), and most contracts require HUB, VetHUB, or small local business enterprise participation or preference scoring. The code sees steady activity across the South, Midwest, and Western regions, with Texas, California, Florida, and Georgia as primary markets in the current posting cycle.