UNSPSC 81112300: Computer hardware maintenance and support

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of computer hardware of all kinds.

UNSPSC 81112300 Computer hardware maintenance and support is a Class code covering preventive maintenance, corrective repairs, emergency support, and technical services for servers, storage systems, network equipment, peripherals, and related data center infrastructure deployed across state and local agencies. State and local governments procure maintenance under this code for Dell, HP, IBM, Cisco, Opex, Canon, and other branded systems, typically structured as fixed-price annual or multi-year contracts with defined service level agreements, response-time commitments, and per-unit or per-incident pricing. Issuing bodies span state IT offices, state health and human services agencies, state law enforcement, county information technology departments, city procurement offices, school districts, and independent audit or administrative agencies. The mix skews toward state health and human services departments, state IT procurement arms, and county technology operations, with cities and school districts purchasing less frequently under this code.

Recent activity concentrates in California, Texas, Maryland, Pennsylvania, Illinois, Florida, Georgia, and New York. Representative recent opportunities include the Texas Health and Human Services Commission issuing an RFO for workstation management services supporting approximately 55,000 devices statewide with a response deadline of June 22, 2026 (anticipated award January 2027, contract start November 2027); the Maryland Insurance Administration posting an RFQ for renewal of Cisco SmartNet maintenance and support covering 47 line items of networking and security equipment due June 17, 2026; Gwinnett County, Georgia soliciting proposals for maintenance of 10,000+ computers, printers, servers, and peripherals across 138 county locations due June 10, 2026; the City of Philadelphia issuing a micro purchase RFQ for preventive maintenance and support on 32 Dell and HP servers with an LBE certification preference, due July 24, 2026; and LEAD Public Schools (Texas) posting an RFP for comprehensive IT managed services across six campuses covering desktops, laptops, servers, and help desk support due June 24, 2026 with an incumbent provider identified as Technology Lab. The Nevada Department of Motor Vehicles, California Franchise Tax Board, and Illinois State Police also posted maintenance procurements in this cycle, signaling sustained demand for preventive and emergency support across mixed hardware stacks in cost-controlled environments.