NIGP 93921: Computers, Data Processing Equipment and Accessories (Not Word Processing Equipment), Maintenance and Repair

NIGP 93921 Computers, Data Processing Equipment And Accessories (Not Word Processing Equipment), Maintenance And Repair, Item code, encompasses fixed-price comprehensive maintenance for desktop computers, laptops, servers, printers, scanners, and peripheral devices across county offices, school districts, state agencies, and special-purpose authorities—work recently solicited by Gwinnett County Board of Commissioners, Hillsborough County Public Schools, and the Florida Department of Education, among others. State and local buyers under this code contract for preventive maintenance (annual or quarterly schedules), on-call corrective repair, emergency system replacement, parts inventory, on-site response guarantees (typically two to four hours), and labor across equipment deployed at distributed locations. Pricing is nearly always all-inclusive and firm, rolling parts, labor, travel, and consumables into monthly unit rates or per-device annual fees. Service providers must hold manufacturer certifications (HP, Dell, Panasonic, Ricoh, Epson, IBML, Cisco, and others depending on the buyer's fleet), maintain local support staff and critical parts accessible during business hours, and carry comprehensive liability and cyber insurance with A.M. Best ratings of A-7 or higher. Issuing bodies span state departments (Maryland Department of Health, Maryland Insurance Administration, Florida Department of Highway Safety and Motor Vehicles), county governments (Gwinnett County, Orange County), school districts (Hillsborough County Public Schools, Wayne-Westland Community School District, LEAD Public Schools), and municipal and state agencies. Maryland Department of Health and the Maryland Department of Public Safety and Correctional Services appear repeatedly as buyers, often restricting awards to certified Small Business Reserve vendors and Master Contractors under the state's Hardware and Associated Equipment and Services 2012 master contract.

Recent activity concentrates in Georgia, Florida, Maryland, California, Texas, and Michigan. Representative opportunities include Gwinnett County Board of Commissioners' October 2026 RFP for maintenance of 10,000+ computers, printers, scanners, servers, and peripherals across 138 county locations with four-hour on-site response and firm four-year pricing (proposals due October 27, 2026); Hillsborough County Public Schools' October 2026 RFP for device configuration, provisioning, and one-year warranty covering approximately 13,000 teacher Windows devices, 1,000 student Windows devices, and 2,500 student Chromebooks with an estimated annual budget of $34 million (proposals due October 7, 2026); Wayne-Westland Community School District's August 2026 RFB for 1,300 laptop workstations across 18 schools with MDM licensing, installation, configuration, and three-year hardware warranty (bids due August 5, 2026); and LEAD Public Schools' October 2026 RFP for network-wide managed print and copy services with 98% minimum uptime, critical-issue response within one business day, and three-year firm pricing (proposals due October 21, 2026, with mandatory pre-proposal conference October 2, 2026). Maintenance contracts typically run one to four years with optional renewal periods. Competition is open when not restricted to SBR vendors; non-SBR opportunities attract regional and national hardware maintenance firms.