FC0001403 NetApp SupportEdge Premium Warranty Extension

The Maryland Department of Information Technology is requesting proposals for NetApp SupportEdge Premium warranty extension and hardware maintenance services through Anne Arundel County, with proposals due December 30, 2025 at 2:00 p.m. EDT and questions due December 23 at 2:00 p.m. EDT. This procurement is restricted to certified small business vendors under the Small Business Reserve program.

Only Master Contractors currently holding awards under Hardware and Associated Equipment and Services Contract 060B2490022 are eligible to submit bids. Bidders must be authorized NetApp resellers and may be required to provide a Letter of Authorization from the manufacturer or distributor.

The scope covers SupportEdge Premium 4-hour onsite support and warranty extensions for six NetApp systems: two FAS8200A units, one E-Series unit, and two FAS9000A units. Services are required for seven months, January 1 through July 31, 2026. The detailed Bill of Materials specifies component-level configurations and establishes the technical baseline for pricing and service-level commitments.

Performance occurs at 100 Community Place, Crownsville, Maryland 21032. Pricing is the primary evaluation criterion. Respondents must submit manufacturer's suggested retail prices with estimated ship dates and lead times for each item; pricing must remain valid for at least 90 days following the due date. All equipment must be new and unused.

Invoicing shall be submitted electronically to doitfiscal.invoiceservice@maryland.gov and must include contractor information, federal tax identification number, invoice date, state-assigned contract and purchase order numbers, and detailed descriptions of goods and services. A Mercury Affidavit may be required. The state reserves the right to purchase quantities different from those specified based on available funding.