Dell warranty support Isilon Powerscale SAN

The Maryland Department of Public Safety and Correctional Services is requesting proposals for one year of extended warranty support for Dell Isilon PowerScale SAN storage equipment serving mission-critical DPSCS and Information Technology and Communications Division enterprise systems at the Pikesville facility, with proposals due August 6, 2026 at 11:00 a.m. under PORFP BPM057929. This solicitation is limited to certified Small Business Reserve (SBR) vendors and Master Contractors currently awarded under the Hardware and Associated Equipment and Services 2012 contract (060B2490022) — a restrictive eligibility gate.

The scope encompasses ProSupport and 4-hour Mission Critical support for Dell H500 series nodes, base chassis components, B/E switches, OneFS hybrid software support, and maintenance services. Master Contractors must be authorized Dell resellers, provide a Letter of Authorization from the manufacturer or distributor if requested, include manufacturer's suggested retail price screenshots, supply estimated ship dates and lead times, furnish a Mercury Affidavit, and waive restocking fees for items returned due to damage or incorrect shipment.

The contract term runs from October 23, 2026 through October 22, 2027. Place of performance is 6776 Reisterstown Road, Baltimore, Maryland 21215. Award will be made to the responsive Master Contractor offering the lowest bid price. Pricing must remain valid for at least 90 days following the proposal due date. All bids must be submitted through the State's eMaryland Marketplace Advantage (eMMA) e-Procurement system. Warranty support items will be billed annually beginning within 30 days of contract start, with invoicing directed to DPSCS.ACCOUNTSPAYABLE@Maryland.gov. No MBE participation goal is specified for Functional Area IV.