UNSPSC 81111900: Information retrieval systems

UNSPSC 81111900 Information retrieval systems, a Class code, encompasses enterprise resource planning (ERP) system maintenance and operations, backup and disaster recovery infrastructure, website design and development, and billing and collection software platforms — services state and local governments procure to maintain mission-critical data systems and public-facing digital infrastructure. The Illinois Department of Innovation and Technology's RFP for ERP Production Support (posted September 16, 2026; proposals due November 12, 2026) illustrates the complexity of work under this code: the solicitation calls for continuous maintenance and 24/7 monitoring of SAP Finance and SuccessFactors HCM systems serving 161 state agencies, with 99.99% uptime mandates, mandatory staffing of architects and engineers with five to ten years of experience, and service delivery directors reporting to state-level technology leadership. State purchasers under this code include state departments of innovation and technology, county governments, municipalities, specialized state agencies (Connecticut Housing Finance Authority, Texas Health and Human Services Commission), school districts (LEAD Public Schools), and regional authorities (Atlanta Regional Commission). The code sees solicitation activity across Illinois, Texas, Georgia, Connecticut, and Florida; recent opportunities span ERP operations support, disaster recovery system procurement, website redesign, and managed IT services.

The Illinois Department of Innovation and Technology's ERP RFP (due November 12, 2026) carries an 18% Business Enterprise Program goal and 1% Veterans Business Program goal, with evaluation weighted 83.6% technical and 16.4% price across technical scoring of 3,800 points and price scoring of 960 points; only the top three technical proposals advance to price evaluation, and the contract runs ten years with a mandatory pre-submission conference on September 24, 2026. Chatham County, Georgia solicited bids for a Quantum DXi T10 Series Backup and Disaster Recovery Storage System (due September 15, 2026) requiring authorized Quantum resellers and establishing a 30% M/WBE participation goal. The Atlanta Regional Commission issued RFP744 for enterprise Backup, Recovery, and Disaster Recovery infrastructure (due August 14, 2026) protecting 47 virtualized servers, 95 terabytes of cloud storage, and SaaS applications with HIPAA, ISO 27001, and NIST SP 800-53 compliance mandates and minimum 90-day data retention. Monroe County Fire Rescue in Florida (proposals due September 1, 2026) and the Texas Health and Human Services Commission seeking Workstation Management Services across 55,000 staff devices (proposals originally due June 22, 2026) represent the breadth of information management work state and local governments currently procure under this code; Monroe County's billing services RFP targets approximately 3,000 annual fire inspections with fixed-cost pricing per invoice.