Sole Source- Health Effectiveness and Data Information Set (HEDIS) Collection and Customer Support Services

The Texas Health and Human Services Commission is issuing an invitation for bids on Health Effectiveness and Data Information Set (HEDIS) Collection and Customer Support Services under IFB HHS0017482 on behalf of the Department of State Health Services, with bids due July 16, 2026, at 10:30 a.m. Central Time. This is a sole-source procurement.

The contractor will provide customer support to Texas HMOs, EPOs, and PPOs reporting Commercial HEDIS measures to THCIC/DSHS, including account manager assignment, deployment of the HEDIS Electronic Data Submission Tool on a secured website, data collection from January 15 through June 30 annually, data processing and cleaning, and delivery of comma-delimited electronic files and spreadsheet files with national benchmark rates. Services are performed Monday through Friday, 8 a.m. to 5 p.m. Central Time, at the Department of State Health Services location in Austin, Texas. The contractor must maintain a minimum of two years' relevant experience and provide three verifiable references for similar contracts completed within the last two years.

The initial contract term runs from award through August 31, 2027, with one optional one-year renewal (September 1, 2027, through August 31, 2028) and up to one additional one-year extension at HHSC's discretion. Historical spend for comparable services over three years was $91,893.00, provided as a guideline only and not representing guaranteed volumes. Pricing is firm and fixed; price adjustments may be permitted based on Consumer Price Index formulas or increases in the Federal Minimum Wage. Bidding is in U.S. dollars only.

The contractor must maintain workers' compensation ($1,000,000 employer's liability per accident), Commercial General Liability ($1,000,000 per occurrence / $2,000,000 aggregate), Commercial Automobile Liability ($1,000,000 combined single limit), Professional Liability ($1,000,000), and Umbrella Liability ($1,000,000). All personnel must pass comprehensive criminal and sex offender background checks by the Texas Department of Public Safety and comply with E-Verify. The contract is subject to appropriations and availability of funds with no guarantee of volume or compensation. Questions are due July 7, 2026. Responses must include Exhibit A (HHS Solicitation Affirmations), completed Exhibit C Pricing Sheet, Exhibit D Bidder Reference Form, and supporting financial documentation.