inTransition Contact (Call) Center
Closed Solicitation Posted
- Solicitation number
- HT001125R0047
- Agency
- Defense Health Agency Department of Defense
- Responses due
- Set-aside
- Total Small Business
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Place of performance
- Virginia 22402, United States
- Points of contact
-
- Crystal Randolph crystal.d.randolph.civ@health.mil (703) 681-2065
- Vicki L. Whiteman vicki.l.whiteman.civ@health.mil (703) 784-6634
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Health Agency is seeking proposals for inTransition Contact Center Services through RFP HT001125R0047, which will provide behavioral health transition support services for military service members, veterans, and their families. The contract requires operation of a contact center staffed with licensed mental health professionals who serve as coaches to help bridge gaps in mental health and traumatic brain injury care during service member transitions. The solicitation includes both base inTransition Support Services and optional services such as outreach communication, travel activities, telephonic outreach, and surge support. Proposals will be evaluated using a Performance-Price Tradeoff methodology with three key factors: Technical Capability (including staffing, operations, IT/security, transition plan, and deliverables), Past Performance, and Price. The government is no longer accepting questions for this solicitation, and the final proposal submission deadline is August 28, 2025, at 10:00 AM EST following multiple amendments.
This procurement is designated as a Total Small Business Set-Aside under NAICS code 561422 with a size standard of $25.5 million, and Leidos is identified as the current incumbent contractor under contract W81XWH21C0077. The contract structure includes a 12-month base period from January 15, 2026, to January 14, 2027, plus four 12-month option periods extending through January 14, 2031, with a total evaluated price of approximately $146,188.50 based on the pricing template. The contact center must handle significant monthly volumes including approximately 3,000 inbound calls, 1,500 referrals, 2,750 active coaching cases, and serve about 8,500 automatically enrolled separating service members. The center will operate Monday through Friday from 8:00 AM to 5:00 PM in both Eastern and Pacific time zones, with after-hours email and voicemail capabilities. Performance will take place in the continental United States with services delivered remotely or at contractor facilities, specifically noting Fredericksburg, VA as a performance location.
Notice text
3 versions
Update #3 · Latest ·
Amendment 0002 is hereby issued to extend the proposal submission deadline to 28 August 2025 at 1000 EST. This amendment also: 1) incorporates questions received in response to HT001125R0047, 2) revises Attachment 1-PWS, 3) revises Attachment 2-Pricing Sheet, 4) revises Attachment 3-PWS 7.1.4 Personnel Quals, 5) revises Addendum to FAR 52.212-1 and FAR 52.212-2, 6) adds Attachment 6-Consent Letter and Attachment 7-Past Performance References, and 7) updates/adds applicable clauses. The Government is no longer accepting questions in response to HT001125R0047.
Amendment 0001 is hereby issued to extend the proposal submission deadline to 25 August 2025 at 1300 EST. The Government is no longer accepting questions in response to this solicitation. Responses to questions received by the deadline established in the solicitation will be issued via a separate amendment and posted herein.
This is a Request for Proposals (RFP) for inTransition Contact Center Services. The RFP and attachments shall be reviewed in its entirery to ensure compliance. Failure to comply will result in ineligibility for award. Refer to the Addendum to FAR 52.212-1 and Addendum to FAR 52.212-2 in the RFP for offeror instructions and evaluation criteria. THIS RFP IS NOT AN OPPORTUNITY TO SUBMIT STATEMENTS OF INTERESTS OR CAPABILITY. ONLY COMPLETE PROPOSALS WILL BE CONSIDERED FOR FURTHER REVIEW.
Update #2 ·
Amendment 0001 is hereby issued to extend the proposal submission deadline to 25 August 2025 at 1300 EST. the Government is no longer accepting questions in response to this solicitation. Responses to questions received by the deadline established in the solicitation will be issued via a separate amendment and posted herein.
This is a Request for Proposals (RFP) for inTransition Contact Center Services. The RFP and attachments shall be reviewed in its entirery to ensure compliance. Failure to comply will result in ineligibility for award. Refer to the Addendum to FAR 52.212-1 and Addendum to FAR 52.212-2 in the RFP for offeror instructions and evaluation criteria. THIS RFP IS NOT AN OPPORTUNITY TO SUBMIT STATEMENTS OF INTERESTS OR CAPABILITY. ONLY COMPLETE PROPOSALS WILL BE CONSIDERED FOR FURTHER REVIEW.
Update #1 ·
This is a Request for Proposals (RFP) for inTransition Contact Center Services. The RFP and attachments shall be reviewed in its entirery to ensure compliance. Failure to comply will result in ineligibility for award. Refer to the Addendum to FAR 52.212-1 and Addendum to FAR 52.212-2 in the RFP for offeror instructions and evaluation criteria. THIS RFP IS NOT AN OPPORTUNITY TO SUBMIT STATEMENTS OF INTERESTS OR CAPABILITY. ONLY COMPLETE PROPOSALS WILL BE CONSIDERED FOR FURTHER REVIEW.
Attachments
| File | Type | Posted |
|---|---|---|
| RFP HT001125R0047 QA inTransition Svcs (updated).pdf | ||
| Amend HT001125R0047-0003.pdf | ||
| Revised Attachment 2- Pricing Sheet.xlsx | XLSX spreadsheet | |
| Attachment 6- Consent Letter.docx | DOCX document | |
| Amend HT001125R0047-0002.pdf | ||
| Revised Attachment 1- PWS-inTransition Svcs 080625.pdf | ||
| Revised Attachment 3- PWS 7.1.4 Personnel Quals.pdf | ||
| Attachment 7- Past Performance References.docx | DOCX document | |
| 2015-4281 WD Rev. 34.pdf | ||
| RFP HT001125R0047 QA inTransition Svcs.pdf | ||
| HT001125R0047 Amend 0001.pdf | ||
| RFP HT001125R0047 inTransition Contact Ctr Svcs.pdf | ||
| Attachment 1- PWS-inTransition Svcs.pdf | ||
| Attachment 3- PWS 7.1.4 Personnel Quals.pdf | ||
| Attachment 4- CDRLs Portfolio.pdf | ||
| Attachment 7.1.2 SF 86.pdf | ||
| Attachment 2- Pricing Sheet.xlsx | XLSX spreadsheet | |
| Attachment 7.1.3 DHA NDA.pdf | ||
| Attachment 5-GFP Listing.xlsx | XLSX spreadsheet | |
| Attachment 7.1.2 SF 85.pdf |
Show all 20
Notice history
| Notice | Type | Posted |
|---|---|---|
| inTransition Contact (Call) Center | Solicitation | |
| inTransition Contact (Call) Center | Pre-Solicitation | |
| inTransition Contact (Call) Center | Pre-Solicitation | |
| inTransition Call Center | Pre-Solicitation |
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