Veterans Experience Office | Contact Center Staffing Support | Bridge Contract Extension
Awarded Limited / Sole Source Justification Posted
- Solicitation number
- 36C10X25C0002
- Agency
-
VA Strategic Acquisition Center Frederick
Headquarters, Department of Veterans Affairs
- Set-aside
- No set-aside
Opportunity facts
- Contract number
- 36C10X25C0002 Federal contract award
- Awardee
- The Bowen Consulting Group. Inc.
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- R499 Support- Professional: Other
- Place of performance
- Washington, District of Columbia, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Veterans Affairs Strategic Acquisition Center-Frederick issued a non-competitive bridge contract modification on February 2, 2026, to extend contact center staffing support services with The Bowen Consulting Group, Inc., a small business prime contractor. The extension, justified under FAR 6.103-2 for unusual and compelling urgency, maintains uninterrupted 24/7 Tier 1 suicide prevention and crisis intervention services for the Veterans Experience Office Contact Center through August 5, 2026, with an option for up to six additional months. The justification cites a pending Court of Federal Claims pre-award protest filed December 29, 2025, related to a competitive SDVOSB set-aside solicitation (36C10X25R0032) issued in August 2025, which precludes timely award of the follow-on procurement. The contract modification increases the total contract value by $31,134,666.52, raising it from $30,169,150.04 to $61,303,816.56, with current pricing rates maintained by the contractor despite inflationary pressures and FY 2026 funding provided. The extension is deemed critical to prevent life-safety risks, operational disruption across VA facilities, loss of public trust, and increased risks of homelessness and financial hardship among Veterans who depend on these services.
Notice text
This announcement pertains to a non-competitive modification of an existing hybrid firm-fixed-price/labor hour bridge contract with The Bowen Consulting Group, Inc. (Bowen), a small business. The purpose of this modification is to extend services to provide uninterrupted contact center staffing support for the Department of Veterans Affairs (VA) Veterans Experience Office (VEO).
Staffing support for the VEO contact center includes the personnel, resources, and services necessary to ensure the contact center operates efficiently and meets the needs of its users-primarily Veterans and their families. This support enables the VEO contact center to effectively address Veterans’ inquiries, resolve issues, and provide timely assistance.
The statutory authority for limiting competition is 41 U.S.C. § 3304(a)(2), as implemented by FAR 6.103-2, Unusual and Compelling Urgency. This authority permits contracting without full and open competition when:
- An unusual or compelling urgency precludes full and open competition; and
- Delay in award would result in serious injury, financially or otherwise.
The VA’s need for continuation of these services is such that any interruption would cause serious harm to the Government’s ability to serve Veterans. Therefore, limiting the number of sources and avoiding delays is essential to prevent significant operational impact.
See attached justification for additional details.
Awarded contract 36C10X25C0002 to unknown vendor for unknown amount on 2026-02-02.
Files
| File | Type | Posted |
|---|---|---|
| P03 VEOCC Amendment to JA -HCA Signed REDACTED.pdf |
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