Peace Corps - Contact Center Services

Closed Solicitation Posted

This opportunity was awarded. See the award notice from .

Solicitation number
140D0424Q0502
Agency
Interior Business Center Office of Policy Management and Budget, Department of the Interior
Responses due
Set-aside
Woman-Owned Small Business

Opportunity facts

NAICS code
561422 Telemarketing Bureaus and Other Contact Centers
PSC
R426 Support- Professional: Communications
Points of contact

Notice details come from SAM.gov. Updated .

About this opportunity

Written by GovTribe AI ·

The Department of the Interior's Interior Business Center is seeking quotes for Contact Center Services to support the Peace Corps Office of Volunteer Recruitment and Selection Services. The contractor will operate a Pipeline Assessment Group (PAG) to identify and forward pre-qualified, high potential applicants from multiple platforms to the Peace Corps recruiting staff. Key requirements include providing world-class customer service through phone, email, chat, and outreach channels. Quotes will be evaluated on technical approach, key personnel qualifications, contractor experience, past performance, and price, with non-price factors being more important than price.

This is a 100% Women-Owned Small Business (WOSB) set-aside contract with a 12-month base period and four 12-month option periods. There is no incumbent contractor currently providing these services. The total estimated contract value is $182,600, with services to be performed at the contractor's facility with access to necessary government systems and software. Quotes are due by October 9, 2024.

Notice text

As posted on SAM.gov.

Pipeline Assessment Group (PAG) Contact Support Services
Peace Corps / Office of Volunteer Recruitment and Selection Services

Attachments

File Type Posted
B09_SA_AMENDMENT_3_-_RFQ_140D0424Q0502_Continuation_Pages_9_27_2024_(2)_0003.pdf PDF
Sol_140D0424Q0502_Amd_0003.pdf PDF
RFQ_140D0424Q0502_Questions___Answers_0002.pdf PDF
AMENDMENT_2_-_RFQ_140D0424Q0502_Continuation_Pages_9_24_2024_0002.pdf PDF
AMENDMENT_2_-_Attachment_A_-_Pricing_Schedule_Template_AMENDED_9_24_2024_0002.xlsx XLSX spreadsheet
AMENDMENT_2_-_Attachment_B_-_PERFORMANCE_WORK_STATEMENT_(PWS)_9_24_2024_0002.pdf PDF
Sol_140D0424Q0502_Amd_0002.pdf PDF
Sol_140D0424Q0502_Amd_0001.pdf PDF
B08_SOL_Attachment_B_-_PERFORMANCE_WORK_STATEMENT_(PWS)_(1).pdf PDF
Sol_140D0424Q0502.pdf PDF
B08_SOL_Attachment_E_-_Limitations_on_Subcontracting_Report_Template_(1).xlsx XLSX spreadsheet
B08_SOL_RFQ_140D0424Q0502.pdf PDF
B08_SOL_Attachment_C_-_Past_Performance_Questionnaire_(Fillable_PDF_Form)_(1).pdf PDF
B08_SOL_Attachment_D_-_Quality_Assurance_Surveillance_Plan_(QASP)_(1).pdf PDF
B08_SOL_Attachment_A_-_Pricing_Schedule_Template_(1).xlsx XLSX spreadsheet
Show all 15

Notice history

Notice Type Posted
Pipeline Assessment Group (PAG) Contact Support Se Award Award Notice
Peace Corps - Contact Center Services This notice · Latest solicitation Solicitation
Peace Corps - Virtual Contact Support Services Original Pre-Solicitation

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