Inventor's Assistance Center (IAC) Services
Closed Pre-Solicitation Posted
- Solicitation number
- ACQ-25-0296-2
- Agency
-
US Patent and Trademark Office
Department of Commerce
- Responses due
- Set-aside
- Competitive 8(a)
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Place of performance
- Alexandria
Notice details come from SAM.gov. Updated .
About this opportunity
The United States Patent and Trademark Office (USPTO) is seeking a contractor to provide comprehensive Inventor's Assistance Center (IAC) services through a competitive 8(a) procurement. The IAC contact center will handle public inquiries related to patent examining policies, procedures, and general petition information, requiring staff with Primary Patent Examiner signature authority. Contractors must submit a detailed response not exceeding 5 pages by 2:59 PM ET on December 12, 2024, including company details, UEI number, business size, and teaming partners. The anticipated contract will be firm-fixed price, with contractors expected to staff a contact center that responds to approximately 1,551 monthly calls with specific performance metrics for answer times and abandonment rates. Evaluation will likely focus on technical capability, staffing expertise, and demonstrated understanding of USPTO's requirements.
The opportunity is initially set aside for 8(a) Program participants under NAICS category 561422 (Telemarketing Bureaus and Other Contact Centers), with potential conversion to a total small business set-aside if insufficient 8(a) responses are received. The base contract period will run from April 30, 2025, through April 29, 2026, with four additional one-year option periods possible, extending potential performance through April 29, 2030. The contract will require staffing the contact center Monday through Friday from 8:30 AM to 8:00 PM EST, excluding federal holidays, with work primarily performed via telework and occasional onsite requirements at USPTO's Alexandria, VA campus. Contractors must use USPTO-furnished equipment, complete security training, and provide a full-time Program Manager. While specific award value was not disclosed, the comprehensive nature of services and multi-year potential suggest a significant contract opportunity for qualified small businesses.
Notice text
Please see the attached sources sought notice and the attached Performance Work Statement.
Files
| File | Type | Posted |
|---|---|---|
| IAC Sources Sought Notice_5DEC2024_Final.pdf | ||
| IAC PWS - Updated 11-05-2024.pdf |
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