Request for Information
Closed Pre-Solicitation Posted
- Solicitation number
- C3MP
- Agency
-
FEMA Information Technology Section
Federal Emergency Management Agency, Department of Homeland Security
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Place of performance
- Washington, District of Columbia 20472, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Federal Emergency Management Agency's Recovery Technology Program Division is seeking to modernize their contact center environment through a comprehensive cloud-based solution that includes all personnel, equipment, materials, and services necessary for full operational capability. FEMA requires contractors to provide network services, cybersecurity, service delivery capabilities, scalability, interoperability with existing federal systems, and innovative technologies including Artificial Intelligence integration. Key requirements emphasize network reliability, performance monitoring, system integration capabilities, and the ability to facilitate transition, sustainment, and modernization of the contact center infrastructure. The evaluation will focus on contractors' capabilities across network services, security protocols, service delivery mechanisms, scalability solutions, integration expertise, subcontracting approaches, innovation implementation, architectural complexity management, and quality control processes. Interested contractors must submit questions by August 15, 2025, and provide electronic responses including a cover page, 10-page capability statement, and 10-page detailed responses by 3:00 PM Eastern Standard Time on August 31, 2025.
This opportunity does not utilize any set-aside designations and will be executed through the General Services Administration's Enterprise Infrastructure Solutions contract vehicle. No incumbent contractors or current service providers are identified in the solicitation documentation. The contract performance is scheduled to begin on March 26, 2026, providing approximately seven months for contractor selection and transition planning. The procurement falls under NAICS code 561422 for Telemarketing Bureaus and Other Contact Centers and PSC category DG11 for IT and Telecom Network services. No specific contract values, budget ranges, or quantitative service metrics are disclosed in this Request for Information phase. The submission requirements are structured with specific page limitations to ensure focused responses while allowing contractors to demonstrate their comprehensive capabilities across the required technical and operational domains.
Notice text
The Department of Homeland Security, Federal Emergency Management Agency, Recovery Technology Programs Division, requires the Contractor to provide all personnel, transportation, equipment, tools, materials, supplies, installation, management, supervision, engineering, maintenance, testing, and services necessary to make circuits/services fully operational and to perform all tasks and functions and shall be capable of providing and facilitating the transition, system sustainment, and modernization of federal emergency management agency’s contact center environment.
Files
| File | Type | Posted |
|---|---|---|
| C3MP RFI 8.7.25 (002).pdf |
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