Inventor's Assistance Center (IAC) Services
Closed Solicitation Posted
- Solicitation number
- 1333BJ25R00150007
- Agency
-
US Patent and Trademark Office
Department of Commerce
- Responses due
- Set-aside
- Competitive 8(a)
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Place of performance
- Alexandria, Virginia, United States
Notice details come from SAM.gov. Updated .
About this opportunity
The United States Patent and Trademark Office (USPTO) is seeking an 8(a) small business contractor to provide Inventor's Assistance Center (IAC) services through a labor-hour contract. The contractor will staff a call center with former Patent Examiners who possess Primary Patent Examiner signature authority, handling approximately 1,551 monthly calls related to patent examining policies and procedures. Key contract requirements include maintaining a 90% call answer rate within specified wait times, achieving an 84% customer satisfaction score, and providing staffing for three USPTO events annually. The evaluation will prioritize technical approach and past performance over pricing, with those two factors considered significantly more important than cost. Questions for the solicitation are due January 24, 2025, with proposals required by February 6, 2025, and an anticipated award date of March 7, 2025.
The contract is set aside exclusively for 8(a) small businesses under NAICS code 561422, with a size standard of $21.5 million. The incumbent contractor is Tuknik Government Services, with the current contract valued at approximately $6.5 million. The procurement includes a base period from April 30, 2025 to April 29, 2026, with four potential one-year option periods and a six-month extension possibility. The work will primarily be performed via telework, with some potential on-site activities at the USPTO campus in Alexandria, VA, requiring approximately 15 part-time IAC Specialists and one full-time Program Manager. Operational hours will be Monday through Friday, 8:30 AM to 8:00 PM EST, with the government providing all necessary equipment and software for contract performance.
Notice text
2 versions
Update #2 · Latest ·
Page two of the amendment identifies all the updates that were completed to this solicitation. Please note that there are four attachments in addition to the amendment. Those attachments are as follows: 1) Revised PWS, 2) Revised QASP, 3) IAC Contact Centers Survey, 4) All solicitation questions and answers.
Update #1 ·
Please note that there are seven attachments in addition to the SF1449.
Files
| File | Type | Posted |
|---|---|---|
| 1333BJ25R00150007 0001.pdf | ||
| USPTO-Patents-ContactCenters-Survey_FINAL_IAC.pdf | ||
| IAC QASP Rev - 01-28-2025.pdf | ||
| IAC Questions and Government Responses_v2.xlsx | XLSX spreadsheet | |
| IAC PWS_Rev1_28JAN2025.docx | DOCX document | |
| Attachment 5 - Offerors Questions.xlsx | XLSX spreadsheet | |
| Attachment 4 - Past Performance Questionare.docx | DOCX document | |
| Attachment 3 - Pricing Matrix.xlsx | XLSX spreadsheet | |
| 1333BJ25R00150007.pdf | ||
| Attachment 2b Rules of the Road Updated 05-28-2021.pdf | ||
| Attachment 2a Alternate Worksite Safety Guidelines.pdf | ||
| Attachment 2 Alternate Worksite Agreement.docx | DOCX document | |
| Attachment 1 - Quality Assurance Surveillance Plan (QASP).pdf |
Show all 13
Notice history
| Notice | Type | Posted |
|---|---|---|
| This notice | Solicitation | |
| Inventor's Assistance Center (IAC) Services | Pre-Solicitation | |
| Inventor's Assistance Center (IAC) Services | Pre-Solicitation |
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