2030 Census Questionnaire Assistance (CQA)_Request for Information (RFI)-UPDATE- Additonal RFI Questions.
Closed Special Notice Posted
- Agency
- US Census Bureau Department of Commerce
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- Place of performance
- Suitland, Maryland 20746, United States
- Points of contact
-
- Matthew Gore matthew.s.gore@census.gov (301) 763-4886
- Bryan Shearer bryan.allan.shearer@census.gov
- Christopher Harris christopher.e.harris@census.gov
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Census Bureau has issued a Request for Information (RFI) seeking industry input on capabilities for providing omni-channel contact center services for the 2030 Census Questionnaire Assistance (CQA) program. This Special Notice has undergone multiple updates since its initial posting on January 31, 2025, including the cancellation of a scheduled Industry Day webinar and the addition of supplemental RFI questions through Amendment 001. The program encompasses both the 2028 Census Dress Rehearsal and the 2030 Census operations, with contract award anticipated for summer 2026. The Census Bureau is conducting market research to understand vendor capabilities for establishing and operating comprehensive contact centers that will handle voice and chat services for census questionnaire assistance. Based on the 2020 census experience, the program is expected to manage approximately 13.5 million calls across multiple languages.
The primary objective of this RFI is to gather vendor perspectives on delivering an integrated contact center solution that can support the massive scale of census operations, including physical infrastructure, computing systems, agent management, and technological innovations. The most current requirement instructs potential contractors to respond only to five additional questions outlined in Amendment 001, with submissions due by 4:00 PM ET on September 5, 2025, via email to specified Census Bureau contacts. All work must be performed within the United States by U.S. citizens who can pass Census security screening requirements. The program scope includes project management, IT integration, agent desktop application development, recruitment and training, quality monitoring, and analytics services. Contractors are limited to five-page responses for the current amendment questions, and the Census Bureau may follow up with individual respondents for additional clarification as part of their market research process.
Notice text
4 versions
Update #4 · Latest ·
Please see the NEW CQA RFI attachment titled " 2030 CQA- RFI Amendment 001" In an effort to reduce duplication, this RFI attachment does not include the CQA purpose, background and scope of services as originally publisized within the orginal CQA RFI notice dated February 11, 2025. The CQA requirments have not changed, however the government is looking for additional industry feedback.
Please only respond to the addiitional question within attachment "2030 CQA - RFI Amendment 001" the government is not actively accepting responses to the questions within the original RFI labeled (2030 CQA RFI_ FINAL (with REGISTRATION LINK), however this original RFI can be used to reaquaint yourself with the CQA requirments.
Please pay attention to the following date:
- Submit responses to the additional RFI questions by 4 pm ET on September 05, 2025.
If you have any questions, please feel free to reach out to Bryan Shearer at Bryan.Allan.Shearer@census.gov or myself at Matthew.S.Gore@census,gov
Update #3 ·
URGENT::
**02/11/2025 - Good afternoon, the Census Bureau understands that this is a late notice, however, Unfortunately, the Census Questionnaire Assistance (CQA) webinar scheduled for today, February 11, 2025, @ 1:00 PM has been cancelled at this time. In the event the Census Bureau can reschedule this event in the future, the vendor community will be notified. Also please be sure to check back and track SAM.gov for any amendments, updates, or cancellations to the CQA Request for Information (RFI) notice itself.
*02/04/2025 - The updated RFI document has been attached with the INDUSTRY DAY registration link. Please register for the Industry Day through this link if you plan on attending!
Please see the attached Request for Information (RFI) / Notice of Industry Day for the 2030 Census Questionaiire Assistance (CQA) services. Please pay attention to the following dates:
- Submit questions to be considered for webinar/industry day by 12 pm ET on February 6, 2025.
- Webinar/Industry Day from 1-2 pm ET on February 11, 2025.
- Submit responses/additional questions by 3 pm ET on February 21, 2025.
If you have any questions, please feel free to reach out to myself at Matthew.S.Gore@census,gov
Update #2 ·
*02/04/2025 - The updated RFI document has been attached with the INDUSTRY DAY registration link. Please register for the Industry Day through this link if you plan on attending!
Please see the attached Request for Information (RFI) / Notice of Industry Day for the 2030 Census Questionaiire Assistance (CQA) services. Please pay attention to the following dates:
- Submit questions to be considered for webinar/industry day by 12 pm ET on February 6, 2025.
- Webinar/Industry Day from 1-2 pm ET on February 11, 2025.
- Submit responses/additional questions by 3 pm ET on February 21, 2025.
If you have any questions, please feel free to reach out to myself at Matthew.S.Gore@census,gov
Update #1 ·
Please see the attached Request for Information (RFI) / Notice of Industry Day for the 2030 Census Questionaiire Assistance (CQA) services. Please pay attention to the following dates:
- Submit questions to be considered for webinar/industry day by 12 pm ET on February 6, 2025.
- Webinar/Industry Day from 1-2 pm ET on February 11, 2025.
- Submit responses/additional questions by 3 pm ET on February 21, 2025.
If you have any questions, please feel free to reach out to myself at Matthew.S.Gore@census,gov
Attachments
| File | Type | Posted |
|---|---|---|
| 2030 CQA - RFI Amendment 001.pdf | ||
| 2030 CQA RFI_ FINAL (with REGISTRATION LINK).pdf | ||
| 2030 CQA RFI_ FINAL.pdf |
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