ORR National Call Center and Sexual Abuse Hotline
Closed Pre-Solicitation Posted
- Solicitation number
- 0624NCCSAHSourcesSought
- Agency
-
Administration for Children and Families
Department of Health and Human Services
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- R499 Support- Professional: Other
- Place of performance
- Washington, District of Columbia, United States
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Department of Health and Human Services' Administration for Children and Families (ACF) is seeking potential contractors for the Office of Refugee Resettlement's (ORR) National Call Center (NCC) and Sexual Abuse Hotline (SAH) requirement. The NCC SAH provides critical child welfare services, including community-based referrals, post-release service referrals, and crisis intervention. Key contract requirements include providing a call center platform, bilingual English-Spanish staffing, database management, interpretation/translation services, safety planning, training, and compliance with federal security standards. Responses to the Sources Sought questionnaire, which covers the offeror's capabilities, experience, and technical approach, are due by July 9, 2024.
This opportunity is not set aside for any specific business category. The incumbent contractor is The Providencia Group, LLC. The estimated period of performance is a base period from April 1, 2025 to March 31, 2026 with four one-year option periods. The government has not provided any details on the potential award value or budget range for this requirement.
Notice text
2 versions
Update #2 · Latest ·
The NCC SAH sources sought is modified to include the questions and answers pdf document and extend the response date from Tuesday 9 July 2024 to Wednesday 10 July 2024 at 5 PM EST.
The NCC SAH provides child welfare community-based referrals, post release service (PRS) referrals, and referrals to the Office on Trafficking in Persons (OTIP) via Requests for Assistance (RFA) for crisis intervention.
The Office of Refugee Resettlement’s (ORR) NCC SAH provides additional critical functions such as:
• Coordination with child welfare entities,
• Referrals and coordination with PRS providers,
• Referrals and coordination with OTIP,
• Coordination with Aspire,
• Coordination with the National Center for Exploited Children (NCMEC),
• Reporting and coordination with local law enforcement entities, and
• Reporting and coordination with state and local Child Protective Services (CPS) entities.
Update #1 ·
The NCC SAH provides child welfare community-based referrals, post release service (PRS) referrals, and referrals to the Office on Trafficking in Persons (OTIP) via Requests for Assistance (RFA) for crisis intervention.
The Office of Refugee Resettlement’s (ORR) NCC SAH provides additional critical functions such as:
• Coordination with child welfare entities,
• Referrals and coordination with PRS providers,
• Referrals and coordination with OTIP,
• Coordination with Aspire,
• Coordination with the National Center for Exploited Children (NCMEC),
• Reporting and coordination with local law enforcement entities, and
• Reporting and coordination with state and local Child Protective Services (CPS) entities.
Files
| File | Type | Posted |
|---|---|---|
| NCC SAH Sources Sought Questions and Answers - 5 July 24.pdf | ||
| Attachment 1 - Draft NCC SAH PWS.pdf | ||
| Attachment 3 - NCC SAH - Sources Sought Questions.xlsx | XLSX spreadsheet | |
| NCC SAH Sources Sought.pdf | ||
| Attachment 2 NCC SAH Sources Sought Questions and Answers Template.xlsx | XLSX spreadsheet |
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