USCIS Contact Center Tier 1 (CCT1) UPDATE
Closed Pre-Solicitation Posted
- Solicitation number
- 70SBUR25I00000003-V2-Update
- Agency
-
Citizen and Immigration Services
Department of Homeland Security
- Responses due
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
Notice details come from SAM.gov. Updated .
About this opportunity
The U.S. Citizen and Immigration Services (USCIS), a component of the Department of Homeland Security, is seeking to procure automated contact center solutions through a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement. The procurement will be conducted under the General Services Administration's Multiple Award Schedule (MAS) 561422, which covers Automated Contact Center Solutions (ACCS). Interested vendors must submit their RFI responses via GSA eBuy, and the response deadline is March 9, 2026. The services being procured fall under NAICS code 561422 (Telemarketing Bureaus and Other Contact Centers) and PSC code R426 (Support - Professional: Communications), indicating USCIS is seeking professional communications support capabilities. While the pre-solicitation notice does not specify detailed evaluation criteria, vendors should anticipate that their responses will be assessed based on their capability to deliver contact center solutions that meet USCIS operational requirements. The March 9, 2026 deadline provides interested vendors with one week to prepare and submit their RFI responses through GSA eBuy.
This procurement carries no set-aside designation, meaning all eligible vendors meeting the stated requirements may compete for the opportunity. The pre-solicitation notice does not disclose the identity of any current contractor or incumbent, nor does it provide specific award values, budget ranges, or expected contract timelines. However, given the nature of contact center services and the federal government's significant demand for such capabilities, the contract is likely to represent a substantial opportunity. Vendors should note that this is structured as a Request for Information rather than a formal solicitation, suggesting that USCIS may be in the initial planning stages of this requirement and may use vendor responses to inform the development of detailed contract specifications and requirements that will be released in subsequent solicitations.
Notice text
***UPDATE*** USCIS has posted a Request for Information (RFI) for the Contact Center Tier 1 (CCT1) requirement to GSA eBuy under Multiple Award Schedule (MAS) 561422 – Automated Contact Center Solutions (ACCS). Interested vendors may access the RFI and submit responses via GSA eBuy.
Similar open opportunities
| Opportunity | Agency | Set-aside | Responses due |
|---|---|---|---|
| USCIS FY27 1st Quarter Engagement with Industry | Citizen and Immigration Services | No set-aside |
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