Defense Travel Management Office, Travel Assistance Center Support
Pre-Solicitation Posted
This opportunity was awarded. See the award notice from , or the latest solicitation from .
- Solicitation number
- H9821025RE014
- Agency
-
Defense Human Resources Activity
Department of Defense
- Responses due
- Not on record
- Set-aside
- No set-aside
Opportunity facts
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- R499 Support- Professional: Other
- Points of contact
Notice details come from SAM.gov. Updated .
About this opportunity
The Defense Human Resources Activity (DHRA) Acquisition Management Directorate intends to solicit for Travel Assistance Center (TAC) Support Services for the Defense Travel Management Office (DTMO). The contractor will provide 24/7 travel assistance support services for federal IT systems and programs, including responding to Defense Travel System (DTS) usage issues, supporting new system functionality requirements, coordinating travel system finance and accounting problem resolution, and providing travel assistance to various DoD programs. Key responsibilities encompass supporting Travel Management Company interfaces with DoD's Online Booking Tool, researching Global Distribution Systems, coordinating with financial system owners on integration issues, and conducting outreach calls to provide training and updates to the DoD travel community. This acquisition will be conducted as a full and open competition utilizing FAR Parts 12 and 15. The solicitation is projected for release at the end of June 2025, with proposals anticipated to be due in early August 2025.
This procurement does not utilize any set-aside designations and will be awarded as a single contract. The contract structure includes a 9-month base period from November 27, 2025 through August 31, 2026, followed by four twelve-month option periods that could extend performance through August 31, 2030 if all options are exercised. The NAICS code is 561422 (Telemarketing Bureaus and Other Contact Centers) with a size standard of $25.5 million, and the PSC code is R499 (Support-Professional: Other). The contractor must provide all necessary personnel, management, facilities, materials, administrative support, and technical services to meet performance objectives. Points of contact are Jada Weaver, Contract Specialist, and Charles M. Carnley, Contracting Officer, both reachable via their respective military email addresses.
Notice text
2 versions
Update #2 · Latest ·
The Defense Human Resources Activity (DHRA) Acquisition Management Directorate, intends to solicit for a single award contract for Travel Assistance Center (TAC) Support Services for the Defense Travel Management Office (DTMO). The contract is planned to have a 9-month base period (inclusive of the transition period) and four, twelve-month option periods. The anticipated base period of performance is November 27, 2025 through August 31, 2026. If all options are exercised, the overall period of performance is anticipated to be November 27, 2025 through August 31, 2030.
The Contractor shall provide the personnel, management, and materials necessary to provide expert 24/7 Travel Assistance Support Services for federal information technology (IT) systems and programs developed, integrated and/or supported by the TAC. The Contractor shall provide all necessary personnel, management, facilities, incidental materials, administrative support, and technical services to meet the performance objectives.
TAC services support the DoD travel mission, including but not limited to: 1) Responding to DTS usage or system issues; 2) Supporting new system functionality requirements and DTS changes (and related testing/validation); 3) Coordinating the resolution of travel system related finance and accounting System Problem Reports; 4) Supporting TMC interface(s) with the DoD OBT; 5) TMC post conversion support; 6) Researching/Using Global Distribution Systems (GDSs); 7) Supporting travel initiated through external Order Writing Systems to DTS; 8) Coordinating with DoD financial/accounting system owners related to DTS integration issues; 9) Responding to questions regarding DoD commercial travel programs (as listed in the Introduction section); 10) Providing travel assistance to the Recruit Assistance Program; 11) Coordinating responses to users regarding Joint Travel Regulation (JTR) policy questions; 12) conducting meetings with senior service and agency travel administrators; 13) perform release testing of the DoD travel system; 14) conducting Outreach calls providing training and updates on the state of DoD travel to the DoD travel community.
This acquisition is being solicited as a full and open competition utilizing FAR Parts 12 and 15. The North American Industry Classification System (NAICS) code for this project is 561422 and PSC of R499 with a size standard of $25.5M.
The anticipated issuance date for this solicitation is projected for early July 2025 with proposals anticipated to be due in August 2025.
Points of contact are Jada Weaver, Contract Specialist, email: jada.a.weaver.civ@mail.mil and Charles M. Carnley, Contracting Officer, email: Charles.m.carnley.civ@mail.mil.
Update #1 ·
The Defense Human Resources Activity (DHRA) Acquisition Management Directorate, intends to solicit for a single award contract for Travel Assistance Center (TAC) Support Services for the Defense Travel Management Office (DTMO). The contract is planned to have a 9-month base period (inclusive of the transition period) and four, twelve-month option periods. The anticipated base period of performance is November 27, 2025 through August 31, 2026. If all options are exercised, the overall period of performance is anticipated to be November 27, 2025 through August 31, 2030.
The Contractor shall provide the personnel, management, and materials necessary to provide expert 24/7 Travel Assistance Support Services for federal information technology (IT) systems and programs developed, integrated and/or supported by the TAC. The Contractor shall provide all necessary personnel, management, facilities, incidental materials, administrative support, and technical services to meet the performance objectives.
TAC services support the DoD travel mission, including but not limited to: 1) Responding to DTS usage or system issues; 2) Supporting new system functionality requirements and DTS changes (and related testing/validation); 3) Coordinating the resolution of travel system related finance and accounting System Problem Reports; 4) Supporting TMC interface(s) with the DoD OBT; 5) TMC post conversion support; 6) Researching/Using Global Distribution Systems (GDSs); 7) Supporting travel initiated through external Order Writing Systems to DTS; 8) Coordinating with DoD financial/accounting system owners related to DTS integration issues; 9) Responding to questions regarding DoD commercial travel programs (as listed in the Introduction section); 10) Providing travel assistance to the Recruit Assistance Program; 11) Coordinating responses to users regarding Joint Travel Regulation (JTR) policy questions; 12) conducting meetings with senior service and agency travel administrators; 13) perform release testing of the DoD travel system; 14) conducting Outreach calls providing training and updates on the state of DoD travel to the DoD travel community.
This acquisition is being solicited as a full and open competition utilizing FAR Parts 12 and 15. The North American Industry Classification System (NAICS) code for this project is 561422 and PSC of R499 with a size standard of $25.5M.
The anticipated issuance date for this solicitation is projected for the end of June 2025 with proposals anticipated to be due early August 2025.
Points of contact are Jada Weaver, Contract Specialist, email: jada.a.weaver.civ@mail.mil and Charles M. Carnley, Contracting Officer, email: Charles.m.carnley.civ@mail.mil.
Notice history
| Notice | Type | Posted |
|---|---|---|
| Defense Travel Management Office, Travel Assistance Center Support | Award Notice | |
| Defense Travel Management Office, Travel Assistance Center Support | Solicitation | |
| This notice | Pre-Solicitation |
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