287 (g) Program National Call Center

U.S. Immigration and Customs Enforcement (ICE) is conducting market research through this Request for Information (RFI) to identify vendor capabilities for establishing and operating a 287(g) Program National Call Center. The center will provide call processing and data-enabled technology services to support 287(g) partner field operations, locate Unaccompanied Alien Children, and reduce Non-Detained Docket backlogs. Vendors must demonstrate capability to operate a physical call center facility where they provide all plant, labor, equipment, and services, with minimal federal employee involvement. Interested vendors should submit responses addressing their company capabilities, a milestone schedule to achieve Initial Operational Capability by March 2026, and recommended technologies for data integration; responses are limited to 20 pages and must be submitted by November 12, 2025, at 2:00 pm ET via email. The RFI is for market research and planning purposes only and does not constitute a commitment to issue a subsequent solicitation or award a contract.

This opportunity has no set-aside designation and does not identify any incumbent contractors or current service providers. The call center must process 6,000 to 7,000 calls daily across three 8-hour shifts, seven days per week, with operations located in the Nashville, Tennessee metropolitan area. The center is expected to achieve Initial Operational Capability by March 2026 and Full Operational Capability by June 2026. No specific contract value or budget range is disclosed in this RFI. Vendors must be registered in the System for Award Management (SAM) and should include their registration status, company details, and contact information in their cover letter submission.