IT Service Delivery Management Government Contracts

PSC 7D20 IT and Telecom – Service Delivery Management (Hardware and Perpetual License Software) Product code

Code facts

Spend category
IT Product
Contract obligations
$169,561,634 In FY2025

PSC codes and definitions come from the GSA PSC Manual and contract spending from SAM.gov/FPDS.

Market summary

Open opportunities
1 13 notices posted in the last 90 days
Contract awards
100 In the last 12 months
Obligated
$183,633,521 In the last 12 months, net of deobligations

Top buying agencies by obligations

Rank Agency Obligated, FY2026–FY2027 Share
1 Department of the Army Department of Defense $94,776,072
2 Department of Agriculture $21,253,429
3 Defense Information Systems Agency Department of Defense $12,880,067
4 Department of Health and Human Services $9,743,230
5 Department of the Navy Department of Defense $8,235,112
6 Department of Homeland Security $7,054,319
7 Air Force Department of Defense $6,467,039
8 Department of Justice $4,512,059
9 Department of Education $2,977,186
10 Department of the Treasury $2,637,806

Top contractors by obligations

Rank Contractor Obligated, FY2026–FY2027 Share
1 Caci, Inc. - Federal $34,724,827
2 Spatial Front Inc. $31,432,215
3 Nakupuna Consulting LLC $28,201,280
4 Koniag It Systems, LLC $17,020,713
5 Chickasaw Strategic Pointe, LLC $7,081,072
6 Deloitte Consulting LLP $6,902,598
7 Govplace, LLC $6,660,274
8 Dedrone Defense LLC $5,396,899
9 TC Technology Solutions, LLC $5,225,456
10 Government Acquisitions LLC $4,232,717

See the full FY2025 ranking of PSC 7D20 contractors, by parent company.

Open contract opportunities

Notice Posted Due
Domestic Datalink Services (DDLS) FY 2027 Industry Day December 8-10, 2026 Pre-Solicitation · Headquarters (FAA)

Recent contract awards

Award Awarded Obligated
Service and maintenance for the computrols- basystem at charles george VAMC. The computrols BAS controls the critical… 36C10B27F0014 · Ameresco Federal Solutions, Inc. · VA Technology Acquisition Center $439,029
Purchase Order 19AQMM26P1099 Thundercat Technology, LLC · Office of Acquisition Management $203,939
FY27 opentext edocs CM renewal -- 650 opentext edocs content management, standard named user maintenance… 15JPSS26P00000624 · Netdocuments Software, Inc. · Justice Management Division (OBD) $0
Saas software subscription 89603026F0070 · Software Information Resource Corp. · Federal Energy Regulatory Commission $310,073
FEMA region 3 mission support in establishing a purchase agreement for the electronic license and support… 70FBR326F00000015 · Colossal Contracting LLC · FEMA Region 3 $44,181
BMC helix, discovery and client management licenses 2031ZB26F00051 · New TECH Solutions, Inc. · Bureau of Engraving and Printing $1,703,315
NIH MS defender and MTO implementation 75N98026F00415 · Chickasaw Strategic Pointe, LLC · Office of Logisitics and Acquisition Operations (NIH) $7,081,072
VISN19 instrument manager licenses, maintenance, software, system drivers, training and support 36C25926N0521 · Data Innovations LLC · Veterans Integrated Service Network 19 (VHA) $172,951
To purchase TSG certified telephones for the HOO/ROO space at owfn, RIV, and the ALT site for use with the new HOO… 31310026P0020 · Cis Secure Computing, Inc. · NRC Central Office $98,592
Desktop computer purchase to support USDA aphis. 12314426F0555 · Government Acquisitions LLC · Office of Procurement and Property Management $210,792

Latest 10 of 100 awarded in the last 12 months listed here. See the rest on GovTribe.

Contract obligations by fiscal year

Fiscal year Obligated
FY2027 To date $5,447,586
FY2026 $180,363,377
FY2025 $169,561,634
FY2024 $214,482,474
FY2023 $215,891,168
Rank NAICS code Obligated, FY2026–FY2027 Share
1 541511 Custom Computer Programming Services $75,333,377
2 541519 Other Computer Related Services $40,800,210
3 541512 Computer Systems Design Services $30,903,935
4 517810 All Other Telecommunications $17,066,212
5 541330 Engineering Services $7,707,076
6 334111 Electronic Computer Manufacturing $6,837,608
7 511210 Software Publishers $2,637,925
8 518210 Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services $1,020,216
9 541199 All Other Legal Services $600,000
10 517110 Wired Telecommunications Carriers $540,357

Contract obligations by state

Rank Place of performance Obligated, last 12 months Share
1 Virginia $84,126,897
2 Maryland $53,989,533
3 Alaska $17,849,316
4 District of Columbia $7,098,824
5 Illinois $5,709,663
6 New Mexico $3,786,166
7 California $3,585,541
8 Texas $1,600,980
9 Montana $958,535
10 Missouri $928,428
11 Iowa $833,300
12 North Carolina $439,029
13 Ohio $347,399
14 New York $313,179
15 Puerto Rico $290,678
16 Nevada $273,954
17 Arizona $185,630
18 New Jersey $169,450
19 Utah $163,800
20 Hawaii $156,745
21 Georgia $132,404
22 Florida $123,773
23 Michigan $114,488
24 West Virginia $84,369
25 Rhode Island $68,513
26 Pennsylvania $59,014
27 Tennessee $48,109
28 South Carolina $41,158
29 Louisiana $34,030
30 Oklahoma $31,794
31 Vermont $30,309
32 Wisconsin $27,726
33 Colorado $20,522
34 New Hampshire $18,963
35 Nebraska $18,763
Show all 35

Definition

Hardware and software needed for delivery processes including IT Service Management (ITSM), Project Program and Portfolio (PPM), and Operations Centers (NOC, GOC). ITSM processes include incident, problem and change management services as part of the ITSM program. IT Project Management includes support for agile and continuous improvement/development (CI/CD).

Includes: Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

Excludes: the Tier 1 and 2 Help Desk products.

Quick answers

What is PSC 7D20?

PSC 7D20 is IT and Telecom – Service Delivery Management (Hardware and Perpetual License Software), a product code in PSC 7, IT and Telecom – Information Technology and Telecommunications.

How many government contracts for IT service delivery management are there?

1 contract opportunity under PSC 7D20 is open now, and 13 notices were posted in the last 90 days. Federal agencies awarded 100 contracts under PSC 7D20 in the last 12 months, obligating $183,633,521.

How much do federal agencies spend under PSC 7D20?

Federal contracts under PSC 7D20 obligated $169,561,634 in fiscal year 2025 and $785,746,239 in fiscal years 2023 through 2027.

Who are the largest contractors under PSC 7D20?

The contractors with the most obligated under PSC 7D20 in fiscal years 2026 and 2027 are Caci, Inc. - Federal ($34,724,827); Spatial Front Inc. ($31,432,215); and Nakupuna Consulting LLC ($28,201,280).

Which agencies buy the most under PSC 7D20?

The agencies that obligated the most under PSC 7D20 in fiscal years 2026 and 2027 are Department of the Army ($94,776,072), Department of Agriculture ($21,253,429) and Defense Information Systems Agency ($12,880,067).

Which NAICS codes are used with PSC 7D20?

The NAICS codes with the most obligated under PSC 7D20 in fiscal years 2026 and 2027 are 541511 Custom Computer Programming Services, 541519 Other Computer Related Services and 541512 Computer Systems Design Services.

Where is the work under PSC 7D20 performed?

By place of performance, the states with the most contract obligations under PSC 7D20 over the last 12 months are Virginia ($84,126,897), Maryland ($53,989,533) and Alaska ($17,849,316).

What is the latest open contract opportunity under PSC 7D20?

The latest open contract opportunity under PSC 7D20 is Domestic Datalink Services (DDLS) FY 2027 Industry Day December 8-10, 2026, pre-solicitation from Headquarters (FAA), posted October 22, 2026.

On GovTribe

See everything under PSC 7D20

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