Enterprise License for Biometrics Matching Software

The Department of Homeland Security Office of Procurement Operations is issuing a Request for Information (RFI) for an enterprise-wide biometric matching software solution that will support mission-critical identity verification, vetting, and investigative operations across all DHS Components, including CBP, ICE, TSA, USCIS, USSS, and Headquarters. The procurement seeks a scalable, multi-modal biometric matching capability that supports facial recognition, fingerprint and palm print matching, iris recognition, voice recognition, and biographic matching with both real-time and batch processing capabilities. Key requirements include support for 1:1 verification, 1:N identification, deduplication detection, configurable watchlists, deployment flexibility across on-premises, cloud, hybrid, and edge environments, and demonstrated accuracy meeting DHS-defined False Accept Rate and False Reject Rate thresholds. Vendors must demonstrate compliance with federal privacy frameworks including CJIS, HIPAA, GDPR, CCPA, ISO 27001, SOC 2, and FedRAMP, implement robust encryption, role-based access controls, secure key management, and SIEM integration, and provide comprehensive support services including system integration, training, documentation, and help desk support. Responses to this RFI are due electronically by March 4, 2026, at 10:00 AM Eastern Time, with a maximum of ten pages excluding cover page and attachments, and must address specific RFI questions and any sections of the draft Statement of Work the vendor cannot provide or comply with.

This RFI is issued for planning and information gathering purposes only and does not constitute a binding obligation or formal solicitation; failure to respond will not affect eligibility for future solicitations. No set-aside designation has been applied to this opportunity, and no incumbent contractor or award value has been identified in this pre-solicitation phase. The anticipated procurement falls under NAICS code 513210 (Software Publishers) and PSC category 7D20 (IT and Telecom - Service Delivery Management). Vendors must provide qualified personnel including a Program Manager with at least five years of large project management experience, a Technical Lead with seven years of specialized biometric systems experience, and supporting roles in architecture, systems integration, and software development. The draft Statement of Work indicates deliverables spanning a 60-day post-award period, with key milestones including contract management plan submission within five business days of award, enterprise license package delivery within 30 days, and a sustainment plan due within 60 days, reflecting DHS's intention to establish a long-term, scalable solution for enterprise-wide biometric operations.