This federal contract IDV is a Blanket Purchase Agreement (BPA) awarded by a civilian agency, the Department of the Interior, to CFI Group USA LLC, a for-profit limited liability company. The $22 million ceiling BPA calls for CFI Group to provide performance satisfaction surveys assessing the effectiveness of federal programs such as those administered by the Social Security Administration and Department of Veterans Affairs.
The contract vehicle also includes a separate $100 million ceiling BPA with the Department of Education's Office of Federal Student Aid for quarterly surveys of student loan borrowers. CFI Group, which has extensive experience delivering similar customer satisfaction measurement services to various federal agencies, will be responsible for designing the surveys, collecting stakeholder feedback, analyzing results, and providing recommendations to drive program improvements. The work will primarily be performed in Ann Arbor, Michigan, and does not utilize any set-aside designations.
Generated 2/15/25, 9:03 AM