Performance satisfaction survey (PSS) 070 - department of health and human services (HHS) national institutes of health (NIH)
Ended Awarded Last action
- Contract number
- 140D0424F0558
- Awardee
-
CFI Group Usa, L.L.C. UEI HUNVF7L24SN8
- Awarding agency
-
Interior Business Center
Office of Policy Management and Budget, Department of the Interior
- Obligated
- $14,095
Award facts
- Opportunity
-
- 140D0424Q0471 Solicitation number
- Contract value 100% obligated
- $14,094.75 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Funding agency
- Office of Policy Management and Budget Departmental Offices, Department of the Interior
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Ann Arbor, MI 48108, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Supplemental Agreement for work within scope | -$4,698 | |
| Terminate for Convenience | $0 | |
| Original award | $18,793 |
About this award
The National Institutes of Health under the Department of Health and Human Services awarded a Performance Satisfaction Survey (PSS) contract to CFI Group USA LLC, a market research and consulting firm headquartered in Ann Arbor, Michigan. This $14,094.75 firm fixed-price BPA call was awarded on August 1, 2024, with an ultimate completion date of April 30, 2025. The contract was executed without set-aside designation, allowing CFI Group USA LLC to compete openly in the federal marketplace. The work will be performed in Ann Arbor, Michigan, and represents a call order against CFI Group USA LLC's existing Blanket Purchase Agreement with the General Services Administration's Multiple Award Schedule (MAS) program.
CFI Group USA LLC specializes in customer satisfaction surveys, program effectiveness assessments, and stakeholder feedback collection using the American Customer Satisfaction Index (ACSI) methodology. The company holds a comprehensive MAS BPA with a total ceiling value of approximately $13.6 million through May 7, 2025, which has generated over 30 individual call orders from federal agencies including the Departments of Health and Human Services, Education, Treasury, and Veterans Affairs, as well as independent agencies such as the Social Security Administration and Small Business Administration. This particular PSS engagement supports NIH's efforts to measure performance satisfaction and gather feedback to improve federal program effectiveness and customer experiences.
Quick answers
Who was awarded contract 140D0424F0558?
140D0424F0558 was awarded to CFI Group Usa, L.L.C. by Interior Business Center (Office of Policy Management and Budget) on August 1, 2024.
How much is contract 140D0424F0558 worth?
The government has obligated $14,095 on 140D0424F0558.
Which agency awarded contract 140D0424F0558?
Interior Business Center (Office of Policy Management and Budget) awarded 140D0424F0558, with funding from Office of Policy Management and Budget (Departmental Offices).
Is contract 140D0424F0558 an order under another contract?
Yes. 140D0424F0558 is a BPA call under 47QRAA19D0060-140D0422A0002, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 140D0424F0558 competed?
The extent of competition for 140D0424F0558 was full and open competition.
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