Performance satisfaction survey, PSS 042 internal revenue service
Ended Awarded Last action
- Contract number
- 140D0423F0772
- Awardee
-
CFI Group Usa, L.L.C. UEI HUNVF7L24SN8
- Awarding agency
-
Interior Business Center
Office of Policy Management and Budget, Department of the Interior
- Obligated
- $231,728
Award facts
- Opportunity
-
- 140D0423Q0719 Solicitation number
- Contract value 100% obligated
- $231,727.52 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Funding agency
- Office of Policy Management and Budget Departmental Offices, Department of the Interior
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Ann Arbor, MI 48108, USA
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Original award | $231,728 |
About this award
The Internal Revenue Service awarded a Performance Satisfaction Survey (PSS 042) contract to CFI Group USA LLC, a market research and consulting firm based in Ann Arbor, Michigan, under a Blanket Purchase Agreement (BPA) call order on June 9, 2023. This firm-fixed-price contract carries a ceiling value of $231,727.52 and is scheduled for completion by August 31, 2024. CFI Group USA LLC specializes in customer satisfaction measurement and performance assessment services for federal agencies, utilizing the American Customer Satisfaction Index (ACSI) methodology to evaluate taxpayer and stakeholder experiences with IRS programs and operations. No set-aside designation was applied to this award, indicating open competition in the federal marketplace.
This contract call order derives from CFI Group USA LLC's broader General Services Administration Multiple Award Schedule (MAS) Blanket Purchase Agreement, which carries a total ceiling value of $13.6 million and remains valid through May 7, 2025. The underlying IDIQ vehicle has generated over 30 call orders across multiple federal agencies, including the Departments of Health and Human Services, Education, Veterans Affairs, and Treasury, as well as independent agencies such as the Social Security Administration and Small Business Administration. The contract supports the IRS's efforts to measure taxpayer satisfaction, assess program effectiveness, and gather feedback to improve federal service delivery through comprehensive survey design, data collection, analysis, and recommendations. Funding is provided through the Office of Policy Management and Budget within the Treasury Department.
Quick answers
Who was awarded contract 140D0423F0772?
140D0423F0772 was awarded to CFI Group Usa, L.L.C. by Interior Business Center (Office of Policy Management and Budget) on June 9, 2023.
How much is contract 140D0423F0772 worth?
The government has obligated $231,728 on 140D0423F0772.
Which agency awarded contract 140D0423F0772?
Interior Business Center (Office of Policy Management and Budget) awarded 140D0423F0772, with funding from Office of Policy Management and Budget (Departmental Offices).
Is contract 140D0423F0772 an order under another contract?
Yes. 140D0423F0772 is a BPA call under 47QRAA19D0060-140D0422A0002, a blanket purchase agreement, on Multiple Award Schedule (MAS).
Was contract 140D0423F0772 competed?
The extent of competition for 140D0423F0772 was full and open competition.
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