CFI Group Usa, L.L.C.

CFI Group USA LLC, a for-profit limited liability company headquartered in Ann Arbor, Michigan, delivers customer satisfaction survey design, implementation, data analysis, and program effectiveness measurement services to civilian federal agencies as a prime contractor on full-and-open procurements with no SBA set-aside activity. The vendor competes exclusively as a prime, with negligible subcontractor activity (1 sub award of 506 total awards), and operates across the federal government without minority, women-owned, or other socioeconomic certifications.

CFI Group's capability portfolio centers on American Customer Satisfaction Index (ACSI) methodology—survey design, fielding via online, telephone, interactive voice response, and email channels, data analysis, and stakeholder reporting to measure agency program effectiveness and customer experience. Representative recent work includes a $902,285 firm fixed-price delivery order from GSA for ACSI surveys through September 2031 under the Multiple Award Schedule; a $2.041 million delivery order from the Pension Benefit Guaranty Corporation for online and telephone surveys through September 2030; a $1.775 million time-and-materials call from the Social Security Administration for performance satisfaction survey services through September 2025; and a $953,374 firm fixed-price call from the Treasury Internal Revenue Service for performance satisfaction surveys through September 2025. The vendor also holds recurring work with the Department of Education's Office of Federal Student Aid, fielding quarterly Multiple Servicer Surveys of Title IV student loan borrowers and FAFSA post-transaction satisfaction analysis via the Medallia platform; 104 awards from that office alone carry combined potential value of $24.8 million.

Customer concentration is pronounced. The top five agencies by combined potential value account for 92% of the vendor's contract portfolio: GSA's Federal Acquisition Service ($166.7 million, reflecting the vendor's seat on the Multiple Award Schedule and Professional Services Schedule vehicles), the Department of the Interior's Office of Policy Management and Budget ($101.5 million across 352 awards), the Department of Education's Office of Federal Student Aid ($24.9 million across 105 awards), the Department of Health and Human Services ($4.7 million), and the Pension Benefit Guaranty Corporation ($2.0 million). The Interior and Education figures are driven by high-volume smaller task orders under shared blanket purchase agreements, while GSA's large dollar share reflects CFI Group's foundational vehicle positions.

CFI Group operates principally through two parent vehicles: the GSA Professional Services Schedule (662 task orders, $142 million combined potential value) and the GSA Multiple Award Schedule (256 task orders, $58.4 million combined potential value). A single-award Blanket Purchase Agreement with the National Cancer Institute for performance satisfaction surveys, valued at $13.6 million and running through May 7, 2025, anchors recurring call-order activity across 32 federal agencies. The BPA has generated over 30 individual task orders since award in February 2022, with recent accelerating activity: six calls issued within ten days in September 2024 to agencies including the Social Security Administration, Treasury IRS, Department of Education, Department of Health and Human Services, and Department of Labor PBGC.

Activity has contracted year over year—from 46 awards in 2022 to 4 in 2026 to date—though the underlying dollar value remains relatively stable at roughly $2.2 to $2.7 million in SCI-reported invoicing annually (FY2022–FY2025). Recompete exposure in the next twenty-four months is minimal: only 2 awards with completion dates in that window carry combined potential value of $234 thousand. The Professional Services Schedule and Multiple Award Schedule vehicles themselves anchor the portfolio; the vendor does not compete on defense, intelligence, or other classified work and maintains no subcontractor bench.

SCI-reported invoiced revenue across federal service contracts above the $150,000 threshold totaled $10.3 million over FY2022–FY2025 (FY2022: $2.2 million; FY2023: $2.7 million; FY2024: $2.6 million; FY2025: $2.7 million), with workforce trajectories ranging from 0.6 to 3.8 FTEs per fiscal year. Median government-paid hourly rates on federal service contracts ran around $751/hr, with senior labor pricing through $1,964/hr. CFI Group's GSA Schedule labor portfolio spans seven categories from Associate Data Consultant at $86.18/hr to Executive Management Consultant at $381.52/hr, all requiring bachelor's or master's degrees and no security clearances. The vendor does not engage subcontractors on prime service-contract work; across SCI records, subcontractor hours represent 0% of total delivered labor.

Corporate background: CFI Group has maintained SAM registration since 2002 and describes itself as a market research and consulting firm specializing in customer satisfaction measurement and federal agency performance assessment. The company does not pursue set-aside work, competes openly across civilian agency procurements, and has no named prime-contractor relationships or teaming arrangements documented in the award record.